About this role
Salary: £? - ? per year
Requirements: Experience working with vendor managers, technical teams, or internal stakeholders to gather and analyse requirementsAbility to support financial planning, forecasting, and budget management for services or projectsExperience coordinating communications across multiple business units or affiliatesUnderstanding of service operations, network environments, or transformation programmes is usefulExperience maintaining controls, processes, trackers, or reporting in a regulated environment is usefulExperience with vendor performance, SLAs, OLAs, licence inventory, or operational optimisation is usefulFull training will be provided; financial accountancy or deep technical experience is not required Responsibilities: Support our Global Network functions by helping deliver a high-quality service to end usersCapture run and project costs for the network and help create financial plans for our global service and systemsWork with our vendor manager to gather requirements from technical teams and communicate them to business units for forecasting and paymentsSupport cost-saving initiatives by identifying opportunities to standardise vendors and consolidate contractsAct as an internal stakeholder-facing contact, helping integrate different business units into our service and ensure vendor requirements are metSet up communications with 28 affiliates and support their financial forecasting and questionsPartner with Network Service Operations and Engineering on planning and provide feedback on vendor solutionsSupport the setup and delivery of new projects with internal customers and vital processesManage internal vendor-commercial operations for existing and new MR companiesCoordinate emerging requirements for new products and servicesCollect project and operational requirement details and right-size purchases where appropriateMaintain vendor key performance indicators and support service improvementsManage onboarding readiness for 28 affiliates, including trackers, risks, milestones, and readiness reportsSupport licence inventory, usage, capacity, transfers, and optimisation opportunitiesMaintain communication for product renewals and prepare information packs for internal customersGather requirements from architecture, engineering, and operations teamsHelp ensure SLAs and OLAs are in place with internal teams Technologies: SupportNetworkARMHardware More:
We are offering an 18-month contract for an IT Service Manager position with 90% remote working and 2-3 days per month on site in London or Manchester. This role supports our networking transformation programme and focuses on building relationships, supporting budget management, and helping evolve our network services across 28 affiliates. It is an internal stakeholder-facing role within our network team, and we provide full training. This is not a financial accountancy or purely technical role, though experience in those areas would be useful. We are a specialist talent acquisition and management consultancy supporting technical recruitment across major industries.
last updated 29 week of 2026