About this role
Salary: £? - ? per year
Requirements: Proven experience in Level 2 IT support or a similar roleStrong understanding of IT fundamentals, including networks, hardware, and domainsGood working knowledge of Windows 10 and Windows 11Experience supporting end-user hardware and software issuesFamiliarity with Microsoft Office applications and Lotus NotesExperience supporting mobile devicesUnderstanding of data backup techniquesExperience working within an ITIL environmentStrong communication and customer-facing skillsLogical and analytical approach to troubleshootingAbility to work independently and manage workload effectivelyFamiliarity with Microsoft SCCMExperience working with ServiceNowExposure to virtualisation, MDM, and VPN environments Responsibilities: Provide deskside support for PCs, laptops, mobile devices, and peripheralsDiagnose and resolve hardware and software issues across Windows 10 and Windows 11 environmentsBuild, configure, replace, and troubleshoot end-user hardwareSupport mobile devices including iPhones and Blackberry devicesAssist with data backup and recovery processesWork within virtual, MDM, and VPN environmentsLog, update, and manage tickets within ServiceNowMaintain accurate documentation of incidents and resolutionsDeliver high-quality customer service to end usersFollow defined ITIL-based processes and procedures Technologies: HardwareSupportITILMobileServiceNowVPNWindows More:
We are offering a 6-month initial contract with a day rate of £150 inside IR35. We are seeking an IT Support Engineer to provide onsite support within a busy operational site environment. This is a hands-on role focused on supporting end-user devices, troubleshooting hardware and software issues, and ensuring a high standard of service delivery. The successful person will be comfortable working independently and delivering consistent, user-facing support.
last updated 29 week of 2026