About this role
Salary: £? - ? per year
Requirements: Experience in a 1st or 2nd Line Support / Service Desk roleGood working knowledge of Microsoft 365, including user account setup and troubleshooting Office applicationsExperience with Windows operating systemsHands-on experience with hardware and imaging / desktop build processesA strong willingness to learn and expand technical skills in a supportive team environmentAbility to follow structured processes while supporting a large-scale rolloutStrong communication skills and a professional, self-aware approachComfortable working in care home environments, including around vulnerable adults Responsibilities: Support the rollout of Imprivata security software across multiple care home sitesProvide predominantly helpdesk-based support as part of a small, close-knit teamHandle tickets and support users within a Microsoft 365 environmentAssist with account setup, troubleshooting, and resolving issues across the Office suiteSupport desktop builds, imaging, and system deploymentsAssist field engineers during installation phases Technologies: HardwareSupportMicrosoft 365NetworkSecurityWindowsOffice 365 More:
We are a well-established organisation supporting a large-scale rollout of new security software across our network. We offer a professional, regulated, and people-focused environment with a strong emphasis on care, respect, and maintaining high standards. This is a 6-month contract for a 1st Line Support role, working 100% on-site in Windsor, UK only, with an immediate start and DBS check required. The role offers the opportunity to develop your technical skillset beyond a traditional helpdesk environment while working with a supportive team and gaining exposure to a wide range of technologies.
last updated 29 week of 2026