About this role
Salary: £40,000 - 42,000 per year
Requirements: Proven experience in a Service Desk positionPrevious experience working with Microsoft desktop support/O365 applicationsExposure to LAN/WAN and WiFi technologiesProactive and adaptable, with excellent communication and stakeholder skills Responsibilities: Provide efficient 1st and 2nd line support for all IT systems and technical infrastructure, while maintaining operations for all system processesAct as a contact point between our customer base and systems/technical specialists during business operationMaintain a robust process of logging and assigning issues and service requests to the relevant support team members and external suppliersProvide issue resolution within assigned Service Level Agreements and proactively reduce the opportunity for calls Technologies: CloudSupportLANSecurityOffice 365 More:
We are a highly prestigious and industry-leading luxury consumer goods brand based in London. We offer an onsite working environment five days per week and a salary of up to £42k. This role sits within our collaborative End User Support team and offers strong progression opportunities, with development support into service desk, infrastructure, security, or cloud pathways.
last updated 29 week of 2026