About this role
Salary: £38,000 - 40,000 per year
Requirements: We need at least five years of customer-facing experience.We need a minimum of two years in a commercial IT support or projects role.We need strong technical ability, excellent communication skills, and strong customer service skills.We need a full UK driving licence and your own transport.We need the ability to travel regularly across Berkshire, Hampshire, Surrey and West London.We need a degree or relevant technical qualification, ideally in IT or a related field.We value recent Microsoft certifications highly.We need experience with Windows Server 2019, 2022 and 2025.We need advanced Microsoft 365 administration experience, including Exchange Online, SharePoint and Teams.We need mobile device management experience, including Microsoft Intune and Endpoint Manager.We need experience with Microsoft Entra ID, Conditional Access and MFA.We need experience with Active Directory, Group Policy and hybrid identity.We need experience with Hyper-V and VMware virtualisation.We need support experience across Windows, macOS and iPadOS devices.We need knowledge of DNS and DHCP.We need strong networking fundamentals, including firewalls, routing, NAT, VLANs and switching.We need experience with Wi-Fi technologies, ideally UniFi or similar enterprise platforms.We need firewall management experience, ideally SonicWall or similar.We need experience with VPN technologies, including SSL and site-to-site VPNs.We need the ability to diagnose and build PCs and laptops.We need five or more GCSEs including English.We need a smart, professional appearance.An Enhanced DBS check is required.Desirable experience includes Jamf Pro or Jamf School, Microsoft Azure infrastructure and administration, Apple Business Manager, Apple School Manager, Google Workspace, Chrome device management, DNS filtering platforms, backup and disaster recovery solutions, Cyber Essentials, safeguarding technologies used in education, and VoIP or cloud telephony platforms.Advantageous qualifications include a degree-level IT qualification or equivalent industry experience, Microsoft 365 certifications, Azure Fundamentals or Administrator certifications, Jamf certifications, and CompTIA Network+ or Security+. Responsibilities: We represent our company on site at client locations across Berkshire, Hampshire, Surrey and West London.We support in-house and remote project work from our Windsor head office.We provide day-to-day support and infrastructure project delivery.We work on cyber security, cloud migrations and network deployments.We solve technical problems and build strong relationships with clients.We deliver support across a broad range of modern technologies.We travel regularly to client sites as part of the role. Technologies: Active DirectoryAzureCloudFirewallHyper-VSupportmacOSMicrosoft 365Microsoft IntuneMobileNATNetworkSecuritySharePointVPNVMwareWindowsOffice 365CiscoExposedHardwareVeeam More:
We are Active IT, a growing IT consultancy providing managed services and project delivery to SMEs and preparatory schools across the South East. We take a flexible, bespoke approach and work closely with each client to design and deliver the right technical solution for their business. With over twenty years of experience, we combine the responsiveness of a small team with the depth of a mature consultancy. This is a Senior IT Support Engineer role based in Windsor or East Berkshire with travel across Berkshire, Hampshire, Surrey and West London, and it offers a salary of £38,000 to £40,000 plus benefits including 20 days holiday plus public holidays, a birthday day off, pension scheme, generous mileage allowance, ongoing training and certification support, and a friendly, collaborative team environment.
last updated 29 week of 2026