About this role
Salary: £32,000 - 45,000 per year
Requirements: We require previous experience working within a Managed Service Provider (MSP) environment.We require strong 2nd Line support experience with a broad technical skillset.We require excellent troubleshooting and problem-solving abilities.We require a customer-focused approach and strong communication skills.We require candidates to be organised, proactive, and keen to learn.We require a full UK driving licence and access to your own vehicle, as our location is not accessible by public transport. Responsibilities: We manage and resolve 2nd Line support tickets and escalations.We support a varied client base across multiple industries.We assist with new client onboardings and migrations.We work closely with senior engineers on infrastructure projects.We deliver outstanding customer service and technical support. Technologies: Active DirectoryCitrixSupportMicrosoft 365VeeamWindowsOffice 365Hyper-VVMware More:
We are an established Managed Service Provider with a strong reputation for exceptional client service and a genuinely supportive team environment. We have low staff turnover and a people-first culture, where your contributions are recognised and development is encouraged. You will join a welcoming technical team supporting a diverse client base across a broad range of technologies, with exposure to Microsoft 365, Windows Server, Active Directory, virtualisation, Citrix, firewalls, networking, and Veeam backups. We offer a salary of up to £45,000 DOE, genuine career progression into 3rd Line and project-focused work, and a supportive, collaborative culture that values our people as much as our clients.
last updated 29 week of 2026