About this role
Salary: £28,000 - 32,000 per year
Requirements: Previous experience in an IT Support, Service Desk or Technical Support roleStrong knowledge of Microsoft Windows in client and server environmentsExperience with Microsoft 365 and Active DirectoryGood understanding of networking technologies, including LAN, WAN and Wi-FiExcellent communication and problem-solving skillsA professional, customer-focused approach with a passion for delivering outstanding support Responsibilities: Act as the first point of contact for all IT-related queries and technical issuesDiagnose, triage and resolve hardware, software and system issuesProvide proactive support to minimise downtime and maintain business continuityMonitor system performance and escalate complex issues where requiredMaintain accurate records of incidents, requests and resolutionsAssist with the maintenance and updating of desktop applications and network infrastructureSupport system upgrades, deployments and rollout projectsWork within agreed service levels and ensure a high standard of customer service Technologies: Active DirectoryHardwareSupportLANMicrosoft 365NetworkWindowsOffice 365 More:
We are partnering with a well-established and growing organisation that is investing heavily in its technology function. This is a permanent opportunity based in Newcastle-under-Lyme (ST5), offering a competitive salary of £28,000 to £32,000 depending on experience, 25 days holiday plus bank holidays, genuine opportunities for career progression and professional development, exposure to a broad range of technologies and projects, and a collaborative, supportive working environment where your contribution is valued.
last updated 29 week of 2026