About this role
Salary: £32,000 - 32,000 per year
Requirements: Strong interest in IT, systems and digital tools.Practical and logical approach to problem solving.Helpful, patient and confident working with people.Good communication skills.Organised and able to keep simple records up to date.Willing to learn and ask sensible questions.Proactive and able to follow tasks through.Good attention to detail.A qualification in IT, computing, digital technology or a related subject would be helpful but is not essential.Previous IT support or customer support experience would be useful but is not essential.Good working knowledge of Microsoft Office / Microsoft 365 is desirable.An interest in AI, digital tools or process improvement would be beneficial.A good technical brain, a helpful attitude and a willingness to learn. Responsibilities: Provide basic first-line support for common IT queries.Help with laptops, screens, printers, phones, software access and general user issues.Support colleagues with everyday systems such as Microsoft 365, Outlook, Teams and SharePoint.Help keep a record of IT equipment, including laptops, screens, phones and other devices.Support basic new starter and leaver IT arrangements.Assist with checking equipment is working, available and set up correctly.Help create simple user guides or checklists where these would be useful.Support IT, ERP and digital improvement projects across the business, helping to make systems easier and more effective for colleagues to use.Help identify simple ways to improve how systems and tools are used.Assist with documenting processes and keeping guidance clear and practical.Support colleagues to use digital tools more confidently.Help the business explore practical and safe uses of AI and other digital tools. Technologies: AIERPSupportMicrosoft 365SharePointOffice 365 More:
We are supporting a well-established client with a newly created opportunity for an IT & Support Assistant. This is a practical, hands-on part-time permanent role of around 20-25 hours a week, with flexibility to suit the right person. The position reports to our Finance Director and offers scope to grow over time as the business need develops. We offer a benefits package along with ongoing support and development, and we are looking for someone with a helpful attitude, a willingness to learn, and an interest in technology and digital improvement.
last updated 29 week of 2026