About this role
Salary: £22,000 - 27,000 per year
Requirements: Minimum of 2 years experience in an IT Helpdesk or Service Desk roleExperience supporting Microsoft 365 cloud environmentsStrong knowledge of Windows operating systemsExperience administering Microsoft Entra ID and Exchange OnlineExcellent troubleshooting and problem-solving skillsStrong customer service and communication skillsAbility to prioritise workload and manage multiple support requestsExperience using IT service management/helpdesk software Responsibilities: Provide first and second-line technical support via telephone, email, remote support, and in personLog, prioritise, manage, and resolve support requests using our helpdesk ticketing systemSupport users with Microsoft 365 applications and cloud servicesManage Microsoft Entra ID, including user accounts, password resets, group membership, and access permissionsAdminister Exchange Online, including mailbox management and distribution groupsSupport Microsoft Teams, SharePoint Online, OneDrive for Business, and collaboration toolsInstall, configure, and maintain Windows desktops and laptopsConfigure new user accounts, devices, and softwareSupport printers, mobile devices, and peripheral hardwareTroubleshoot networking issues, including Wi-Fi, VPN, DNS, DHCP, and connectivity problemsEscalate complex issues to third-line support or external suppliers where appropriateAssist with software deployment, updates, and patch managementMaintain accurate documentation of support procedures and resolutionsSupport IT asset management, including hardware and software inventoriesAssist with IT projects, migrations, and system upgradesEnsure compliance with IT security policies and best practices Technologies: CloudHardwareSupportMicrosoft 365MobileSecuritySharePointVPNWindowsOffice 365Active DirectoryAzure More:
We are looking for a customer-focused and technically skilled IT Helpdesk Support Advisor. This is an excellent opportunity for an IT support professional who enjoys solving technical issues, delivering outstanding customer service, and ensuring users remain productive with minimal disruption.
last updated 29 week of 2026