About this role
Salary: £31,000 - 31,000 per year
Requirements: Strong communication skills at all levelsMS Office to intermediate levelDocumentation skills to entry levelPrevious experience in a similar role or IT field, or an IT qualificationAbility to work to tight deadlinesGCSE grades A-CProactive with a desire to learn new skillsAttention to detailUK driving licence requiredNetworking knowledge of Unifi, Meraki, or Cisco is desirableKnowledge of Windows operating systems is desirable Responsibilities: Provide technical support across all sites and contracts for support tickets, including server, desktop, networking infrastructure, and telephone systemsMaintain good quality, accurate documentation on all IT processesResolve general workplace IT issues and maintain systemsAssist our wider IT team with IT projects, including workflow changes and testingHelp monitor the network across all sites and work closely with our outsourced IT department on issuesAssist in maintaining our printer outsourcing contractCoordinate data compliance with our outsourced IT department, including laptop encryption and remote wiping, to ensure our IT infrastructure is secure and compliant with regulations such as GDPRMonitor and update the IT issues databaseFollow health and safety duties, report unsafe conditions, and comply with company management systems and safe systems of work Technologies: CiscoSupportNetworkWindowsMobile More:
We are Countrystyle, a company with a mission to provide outstanding customer service, drive innovation, and set market standards for sustainable quality. We transform waste into a valuable resource to protect precious natural resources and help our clients achieve shared goals that benefit the wider community. This is a permanent, full-time 1st Line Support role based entirely on-site in Ridham, Sittingbourne, with travel to other sites in the southeast as required. We offer a salary of £31,000 per annum, a 40-hour working week, and benefits including life insurance with GP24 access, an Employee Assistance Programme, an electric car salary sacrifice scheme for eligible employees, cycle to work scheme, company events, and GymFlex salary sacrifice. We are not sponsoring visas for this role.
last updated 29 week of 2026