About this role
Salary: £28,000 - 32,000 per year
Requirements: Around 2 years of experience in a similar support roleSolid understanding of Microsoft 365 admin toolsComfortable working across both Mac and Windows environmentsStrong communication skills and excellent people skillsCustomer-focused mindset with keen attention to detailWillingness to gain relevant Microsoft certifications Responsibilities: Deliver 1st line IT support via phone, email, and in personDiagnose and troubleshoot issues related to hardware, software, and network connectivityEscalate complex issues to Level Two support as neededInstall software and manage patches and updates, including MS Office, antivirus, and business applicationsManage user accounts and permissions using Active Directory and Office 365Accurately document tickets, resolutions, and procedures in the helpdesk system Technologies: Active DirectoryHardwareSupportMicrosoft 365NetworkOffice 365Windows More:
We are looking for a confident and capable 1st Line Support Engineer to provide hands-on technical support across a variety of systems and locations. This is a fantastic opportunity to build on your Microsoft 365 experience, work across both Mac and Windows environments, and earn Microsoft certifications along the way. The role is based in our office in Southwark, London, and you will need to be able to commute into Central London. If you are eager to grow within a supportive IT environment and develop both technically and professionally, we would love to hear from you.
last updated 29 week of 2026