About this role
Salary: £30,000 - 32,000 per year
Requirements: Experience in a technical support or helpdesk environmentStrong troubleshooting and analytical skillsGood knowledge of Microsoft systems, networking, and IT infrastructureFamiliarity with technologies such as VMware and databases is beneficial Responsibilities: Provide 1st and 2nd line IT support across software and hardware systemsLog, track, and resolve Service Desk tickets within agreed SLAsTroubleshoot technical issues via phone, email, and face-to-face supportAssist with system improvements, updates, and new technology rolloutsMonitor recurring issues and contribute to documentation and solutions Technologies: HardwareSupportVMware More:
We are offering a hands-on IT Technician role based on site in Llanelli, providing first- and second-line support in a fast-paced operational environment. You will have the opportunity to take ownership of technical issues, support users across a busy site, and develop your skills across modern infrastructure and systems. We offer a stable working environment with progression, training, holiday, and pension benefits, alongside the chance to contribute to system improvements and be part of a collaborative IT team focused on high-quality support.
last updated 29 week of 2026