About this role
Salary: £28,000 - 30,000 per year
Requirements: At least 1 year of experience in an IT support roleStrong Windows 10/11 and Microsoft 365 experienceActive Directory administration skillsBasic networking knowledge, including DNS, DHCP, and troubleshootingExcellent communication and customer service skillsA methodical, organised approachA positive, helpful attitudeFull UK driving licence and access to your own vehicle Responsibilities: Provide 1st line IT support via phone, email, and service deskLog, prioritise, and resolve support ticketsTroubleshoot hardware, software, and network issuesAdminister Microsoft 365 and Active Directory user accountsConfigure and deploy PCs, laptops, printers, and mobile devicesSupport ePOS and payment systemsDiagnose basic network and connectivity problemsWork with third-party providers on escalated issuesMaintain IT documentation and asset recordsProvide occasional IT support for events Technologies: Active DirectoryHardwareSupportMicrosoft 365MobileNetworkWindowsOffice 365 More:
We are a truly fabulous organisation based in Aylesbury, offering an exciting opportunity for a 2nd Line Support Engineer to join our team. You will work closely with our IT Manager to provide full IT support and help ensure the smooth running of our infrastructure as we keep pace with our ever-changing IT requirements. We are offering a salary of £28,000 to £30,000 plus benefits including a 10% pension and free parking.
last updated 29 week of 2026