About this role
Salary: £41,000 - 41,000 per year
Requirements: We require active SC Clearance or eligibility to undergo SC Clearance.We are looking for a candidate with strong technical skills and excellent problem-solving abilities.We need someone with a solid understanding of supply chain principles.We expect the ability to handle incoming technical support incidents, requests, and changes.We require experience managing a personal call queue and closing calls in a timely manner.We need strong customer communication and customer service skills.We are looking for someone able to resolve issues ranging from password resets to complex server queries.We require the ability to escalate calls to a 3rd Line Team when necessary.We need someone who can work effectively as part of a close-knit, highly skilled engineering team.We expect the ability to work with internal teams including 3rd Line Technical Delivery Teams, Development, and Projects.We require experience performing software builds and rebuilds on PCs and laptops.We need the ability to fix hardware faults and install upgrades to client hardware. Responsibilities: We handle incoming technical support incidents, requests, and changes.We manage our personal call queue and ensure calls are closed in a timely fashion.We provide updates and maintain ongoing customer communication.We resolve calls ranging from simple password resets to complex server queries.We escalate calls to the 3rd Line Team as necessary.We work as part of a close-knit and highly skilled team of engineers.We provide excellent customer service.We collaborate with internal teams including 3rd Line Technical Delivery Teams, Development, and Projects.We perform software builds and rebuilds on PCs and laptops as required.We fix hardware faults and install upgrades to client hardware. Technologies: HardwareSupport More:
We are Experis Consultancy, a global organization with a well-established team of over 1,000 consultants working across 20 clients worldwide. Our UK operation is growing rapidly with ambitious expansion plans, and we are part of the ManpowerGroup family, which collectively turns over $20 billion a year. We work with major clients across the UK in multiple industries and take a personal approach with both our clients and our employees. We are passionate about training, technology, and career development. This Duty Technician role is based in Hursley on a 4 days on, 4 days off rota with rotating 7am to 7pm and 7pm to 7am shifts. We offer a contributory pension scheme, Employee Assistance Program, medical and dental cover, 22 days holiday plus bank holidays, maternity/shared parental and paternity leave, and sick pay.
last updated 29 week of 2026