About this role
Salary: £35,000 - 37,000 per year
Requirements: Strong knowledge of iOS mobile devices and Microsoft 365, including Entra ID, Intune, Teams, Defender, Exchange Online, and SharePointProficiency in troubleshooting Windows 11 and common productivity toolsExcellent knowledge of Intune, including Autopilot laptop buildsFamiliarity with audio-visual systems and Microsoft Teams Meeting Room technologiesExcellent communication skills, with the ability to explain technical issues to a non-technical audienceGood knowledge of Active Directory, including password resets and user creationExcellent documentation, analytical, troubleshooting, and problem-resolution skillsAbility to work well under pressure, meet deadlines, multitask, and re-prioritise tasks quicklyStrong verbal and written English communication skillsExcellent timekeeping and logical thinking Responsibilities: Provide 1st and 2nd line deskside support to around 80 hybrid users, including executives, board members, and guestsSupport Windows 11, Dell laptops, iPhones, iPads, and other end-user hardware and softwareDeliver AV support across meeting rooms and assist with Teams meetings, conferences, and presentationsHandle incidents and requests via walk-ups, email tickets, Teams messages, calls, and remote support channelsManage incident handling, request fulfilment, prioritisation, worklogs, and follow-up using IT service management toolsMaintain and update asset inventories for hardware and software, including lifecycle, allocation, and compliance managementSupport starters and leavers processes, including new hire induction and colleague onboardingAdminister Microsoft 365 and related systems such as Azure AD, Office 365, Teams, Exchange, Intune, and AutopilotProvide floorwalking support and represent our brand calmly and professionallyLiaise with the cover team to ensure site familiarity and awareness of procedural or system changesKeep knowledge base articles updated and ensure issues are logged, tracked, and resolved consistentlyMaintain high customer service standards and manage expectations with clear communication and timely resolutions Technologies: Active DirectoryAzureHardwareSupportMicrosoft 365MobileOffice 365SharePointWindowsiOSCloudITSM More:
We are seeking a Deskside Support Analyst for our London office on a permanent, fully office-based basis, working full time Monday to Friday, 8:30 am to 5:00 pm. This role offers a salary of £35,000 to £37,000 depending on experience. You will join a professional, fast-paced environment supporting hybrid users, including senior stakeholders, while delivering exceptional IT and AV support. We are committed to equal opportunities, diversity, and creating an inclusive workplace.
last updated 29 week of 2026