About this role
Salary: £40,000 - 45,000 per year
Requirements: Experience in IT Service Desk and/or 2nd Line Support.Experience troubleshooting Windows 10/11 environments.Experience with Microsoft 365, including Outlook, OneDrive, SharePoint, Teams and Teams Telephony.Experience with Microsoft Entra.Experience with Microsoft Intune.Experience with Meraki networking.Experience with legacy technologies including Windows Server, Active Directory and Cisco networking.Experience providing remote telephone support and customer service.Experience managing incidents, requests and problems within an IT Service Management environment.IT-related qualifications such as BTEC, A Level, HNC or equivalent are desirable.ITIL v4 Foundation is desirable.Microsoft certifications such as Azure Fundamentals or equivalent are desirable. Responsibilities: Provide desk-based, remote and on-site technical support across multiple locations.Resolve escalated Service Desk tickets.Support technology deployments to new and existing sites.Support hardware installations, upgrades and replacements.Assist with site decommissioning projects.Deliver support to users across a geographically dispersed organisation.Travel throughout the North East region from Newcastle to Leicester, with occasional flexibility to support business requirements. Technologies: Active DirectoryAzureCiscoHardwareSupportITILMicrosoft 365Microsoft IntuneMobileSharePointWindowsOffice 365Cloud More:
We are a well-established organisation with a strong social purpose, and technology plays a vital role in supporting people and services across multiple locations. This is a permanent, full-time role working 35 hours per week on a nine-day fortnight. The position is mobile across the North East of England, covering Newcastle to Leicester, with a base in the Pontefract area. We offer a competitive salary of £40-45k depending on experience, a healthy work-life balance, and the opportunity to work with a diverse range of technologies in a collaborative team.
last updated 29 week of 2026