About this role
Salary: £25,000 - 30,000 per year
Requirements: We ideally want previous experience in a 1st Line IT Support or Service Desk role.We want good knowledge of Windows and/or macOS operating systems.We want experience supporting Microsoft technologies including Azure, Intune and Microsoft Defender.We want familiarity with Active Directory and user administration.We want experience using ITSM or ticketing platforms such as ServiceNow, Jira or similar.We want an understanding of networking fundamentals including TCP/IP, DNS and DHCP.We want experience supporting Microsoft Outlook, Exchange and Microsoft 365 applications.We want excellent communication and customer service skills.We want strong problem-solving abilities with good attention to detail.We want a willingness to learn, develop and work as part of a supportive team. Responsibilities: We act as the first point of contact for IT support queries via phone, email and our service desk.We log, categorise and prioritise incidents using our ticketing system.We troubleshoot hardware, software, Microsoft 365 and networking issues.We resolve common support requests including password resets, user account administration and software installations.We escalate more complex issues to specialist support teams with clear documentation.We monitor alerts and proactively identify potential issues before they impact our customers.We keep customers informed throughout the lifecycle of their support requests.We maintain accurate documentation and contribute to our knowledge base.We work to agreed Service Level Agreements while delivering an exceptional customer experience.We collaborate with colleagues across our wider IT support function to achieve successful outcomes. Technologies: Active DirectoryAzureHardwareSupportITSMJIRAmacOSMicrosoft 365ServiceNowTCP/IPWindowsOffice 365Cloud More:
We are a growing Managed Services team supporting a diverse portfolio of business customers across the UK. This is a permanent, office-based role in Camberley with a salary of £28,000 to £30,000 plus excellent benefits. We offer a collaborative, fast-paced environment where you can develop your technical skills and build a long-term career in IT. Our benefits include generous annual leave, a birthday day off, company pension with employer contribution, private health and dental support, an Employee Assistance Programme, life assurance, an employee discounts platform, a Cycle to Work scheme, team incentives and recognition programmes, and a paid volunteering day. We are unable to offer Right to Work sponsorship.
last updated 29 week of 2026