About this role
Salary: £43,000 - 48,000 per year
Requirements: Previous experience in a busy, hands-on IT support environment.Previous experience managing, mentoring or leading junior team members.Strong technical knowledge across network infrastructure, server administration and Microsoft Office 365/Azure environments.Experience supporting business-critical systems and applications.Excellent communication skills with the ability to build relationships across all levels of the business.Highly organised with strong project coordination and workload management skills.A proactive and solutions-focused approach.Ability to prioritise effectively and work well under pressure.Experience supporting ERP systems would be advantageous, particularly Business Central. Responsibilities: Line manage, mentor and develop two IT Support Analysts.Manage day-to-day team administration including holiday planning, absence management and ensuring adequate site cover.Oversee helpdesk activity and ensure tickets and tasks are managed effectively.Act as the senior technical escalation point for complex IT issues.Support and maintain network infrastructure, servers and cloud-based systems.Liaise with stakeholders across the business and translate technical information into clear and understandable language.Ensure high levels of system availability and coordinate preventative maintenance activities.Take ownership of smaller technical projects including hardware upgrades, software updates and security improvements.Support the delivery of larger IT projects alongside the IT Manager.Create and maintain technical documentation, processes and standard operating procedures.Drive continuous improvement across IT support processes and service delivery. Technologies: AzureCloudERPHardwareSupportNetworkOffice 365SecurityMarketing More:
We are recruiting for an IT Support Manager to join a well-established and highly successful business based in Luton on an interim/temp basis with an immediate start. This is a hybrid role, with three days per week in our Luton office, working Monday to Friday, 9am to 5pm with a one-hour break, based on a 35-hour working week. The salary on offer is £43,000 to £48,000 depending on experience, with a temp day rate of £165 to £185 plus holiday pay. This is a fantastic opportunity to join our busy internal IT function, take ownership of day-to-day operations and lead a small team of two, with the potential to progress into a permanent role.
last updated 29 week of 2026