About this role
Salary: £65,000 - 75,000 per year
Requirements: Strong experience as a D365 CE techno-functional consultant with a Customer Service focusProven track record delivering Omnichannel solutions, including chat, voice, and digital channelsHands-on experience with Power Platform, including Power Apps, Power Automate, and DataverseExperience integrating Teams Phone or other telephony solutionsConfident working with stakeholders and producing solution designsUnderstanding of ALM and DevOps practicesMicrosoft certifications such as PL-200, PL-600, or MB-230 are desirableExposure to Azure, Power BI, or Customer Insights is desirableInterest in AI or Copilot capabilities within D365 is desirable Responsibilities: Lead the strategy, design, and delivery of customer service solutions within our Microsoft ecosystemOwn the Dynamics 365 Customer Engagement Customer Service capability, combining strategic leadership with hands-on deliveryDesign and implement D365 Customer Service Workspace, Omnichannel, and Contact Centre solutionsDeliver Live Chat, Voice, and digital channel integrationsDrive Teams telephony integration within our CRM estateTranslate business requirements into scalable, well-architected solutionsWork closely with technical teams to integrate D365 with wider platformsSupport user adoption through workshops, training, and continuous improvement Technologies: AIAzureCopilotCRMDevOpsSupportPower BIOffice 365Cloud More:
We are partnering with a leading organisation to appoint a D365 CRM Consultant for a London hybrid role with a salary of up to £75k. This is a high-impact position at the heart of transformation activity, where we will shape how customer interaction platforms evolve and scale. The role combines strategic input with hands-on solution design across a critical CRM platform, offering the opportunity to influence roadmap, delivery, and best practice within a Microsoft environment.
last updated 29 week of 2026