About this role
Salary: £40,000 - 45,000 per year
Requirements: Experience within an IT Services company or internal helpdesk environment supporting users remotely and in personConfident verbal and written communicator with both clients and colleaguesSelf-motivated and disciplined, with the ability to prioritise and execute tasks under pressureInterest in new and current technologiesAbility to research new products and technical solutions that resolve client issuesStrong working knowledge of Microsoft Active Directory, Hyper-V, Microsoft Office 365, and Windows Server and Desktop operating systemsWorking knowledge of networking fundamentals, including configuring firewalls, switches, wireless access points, and networksOverall appreciation of client system security, requirements, and proven experience with relevant software and hardware solutions Responsibilities: Provide first-class technical support to our wide customer base across a range of sectorsSupport customers remotely by email and telephone using our remote support software and ticketing systemAttend customer sites occasionally to provide face-to-face support and assistance with projectsWork mainly from the office while supporting end users across multiple businessesContribute to Microsoft-based project and systems implementations, upgrades, and migrations Technologies: Active DirectoryHardwareHyper-VSupportOffice 365SecurityWindowsICT More:
We are a growing Managed Support Provider, founded in 2010, and we are devoted to providing the highest levels of support to businesses in London and Hertfordshire. This is a permanent, full-time IT Support Engineer role based in Potters Bar (EN6), working in person, with a salary of £40,000 - £45,000 per annum depending on experience plus benefits. You will join our close-knit team in an open-plan office with an informal atmosphere, where a collaborative approach is encouraged and we aim to make it a fun and productive place to work where everyone can learn new things. We support thousands of users across hundreds of businesses, primarily in financial, legal, professional services, property, hospitality, and retail.
last updated 29 week of 2026