About this role
Salary: £65,000 - 65,000 per year
Requirements: Strong understanding of the UK IT Managed Services market, including Modern Workplace, End User Service Desk, Managed Networks, Unified Communications, Infrastructure/Cloud, and Managed Security.Proven track record of developing complex managed service solutions and winning contracts valued from £100k to over £10m.ITIL certification and a solid understanding of service delivery frameworks and best practices.Strong commercial and bid skills, including governance and costing models.Exceptional documentation and presentation skills, with the ability to communicate confidently at CxO level.Experience leading virtual teams and fostering collaboration across technical and sales functions.Knowledge of TUPE and managed services contracts is a plus.Familiarity with public sector procurement processes is an advantage. Responsibilities: Work in our dynamic pre-sales function to help shape world-class service solutions that meet diverse customer needs and drive value.Collaborate with clients to design custom solutions aligned to their requirements and demonstrate the full potential of our managed services.Attend customer meetings, present proposals, and build relationships with C-level executives and technical stakeholders.Act as the go-to expert on solution completeness, feasibility, and governance across opportunities.Prepare compelling proposals and manage bid review processes with clarity and transparency.Identify and manage risks throughout the solution lifecycle to maintain project momentum.Work closely with teams across sales, presales, operations, and project management to ensure smooth transitions and successful service delivery.Stay ahead of market trends and industry best practices to keep our solutions competitive and innovative.Align service designs with business goals to ensure exceptional quality and customer satisfaction. Technologies: ArchitectCloudSupportITILSecurityExcel More:
We are a remote team offering a Service Design Architect role within our dynamic pre-sales function. We support diverse customer needs by creating tailored managed service solutions and working closely with sales, operations, and project management teams. The salary is £65k plus car and £10k commissions.
last updated 29 week of 2026