About this role
Salary: £24,000 - 26,000 per year
Requirements: Previous experience in an IT support or service desk role is desirableStrong communication and customer service skillsBasic knowledge of IT systems, hardware and softwareOrganised with good attention to detailKeen to learn and develop technical skills Responsibilities: Act as the first point of contact for IT service requests via phone, email and ticketing toolsTroubleshoot hardware and software issues at first-line levelEscalate complex issues to the appropriate teamsMaintain accurate ticket records and documentationSupport user account management and access requests Technologies: HardwareSupport More:
We are a growing IT team based in Tamworth, and this is a 5 days on-site role. We offer a salary of £24,000 - £26,000 plus training, progression and benefits. This is a great opportunity for a customer-focused IT professional to build technical expertise, develop their career and make a real impact on user experience in a fast-paced support environment.
last updated 29 week of 2026