About this role
Salary: £35,000 - 45,000 per year
Requirements: Experience in application or systems supportStrong troubleshooting and investigative mindsetExperience supporting business systems such as ERP, CRM, or eCommerce platformsComfortable supporting remote usersStrong Excel skills, including CSV and data handlingSQL or DNS knowledge is beneficial but not essentialAbility to take real ownership of problemsEnjoyment of figuring out how systems workAbility to spot opportunities to improve and prevent issuesComfort working in a small, fast-paced team Responsibilities: Support internal teams and external partners with day-to-day application issuesTroubleshoot across eCommerce, ERP, CRM, and integrated systemsOwn issues end to end, from investigation through to resolutionSupport platforms such as Shopify, NetSuite, and internal sales systemsAssist with bookings, orders, and payment queriesWork with Excel and CSV data to troubleshoot and resolve issuesSupport system improvements, testing, and new feature rolloutsWork with third-party providers and internal stakeholdersIdentify recurring issues and proactively improve processes Technologies: CRMERPExcelSupportNetworkSQLShopifyCMSDrupalHubSpotMagentoOracleSAPSalesforceSharePointWordPress More:
We are a rapidly scaling, eCommerce-led business investing heavily in our systems and technology. We are hiring an Applications Support Engineer to join our small, collaborative remote team supporting both internal users and our UK-wide franchise network. This is a fully remote UK-based role with a broad, modern tech stack, genuine ownership and impact, and a supportive, collaborative culture.
last updated 29 week of 2026