About this role
Salary: £26,436 - 26,436 per year
Requirements: GCSEs, A-Levels, or equivalent qualificationsGood IT and computer skillsExperience working as part of a teamExcellent written and verbal communication skillsStrong attention to detail and the ability to follow detailed proceduresThe ability to remain calm and focused under pressureA flexible approach to work, including providing shift cover when neededThe ability to learn new technologies quickly and develop technical knowledgeStrong time management and organisational skillsThe ability to communicate clearly and professionallyThe ability to listen actively and work collaboratively with colleagues and customers Responsibilities: Monitor servers, networks, applications, and backup systemsIdentify issues and escalate them in line with established proceduresCreate detailed support tickets within JiraPerform proactive system checks using monitoring toolsLog and manage incidents accurately and efficientlyFollow operational procedures and processes to a high standardCarry out tape movements and associated operational tasksProduce and distribute daily operational reportsSupport customers systems to remain available, secure, and performing at their best Technologies: SupportJIRAWindowsLESS More:
We are a growing operations team offering a fantastic entry point into IT Operations and Managed Services. This is a night shift role where you will gain hands-on experience monitoring enterprise systems, troubleshooting issues, and supporting a range of client environments. We provide exposure to technologies and platforms including SolarWinds, WhatsUp Gold, Control-M, BMC Patrol, Halcyon, and various Windows and server environments. You will join a supportive team environment, develop highly transferable skills, and build a strong foundation for a long-term career in IT Operations, Service Desk, Infrastructure, or Technical Support.
last updated 29 week of 2026