About this role
Salary: £? - ? per year
Requirements: Administrative or operational work experienceStrong attention to detailGood communication and problem-solving skillsAbility to manage deadlines and prioritise workloadConfident using data and reporting toolsFluent EnglishExperience using Excel or spreadsheetsCustomer service experienceExperience with CRM systems such as SalesforcePositive, proactive attitudeLogical and organised thinkerComfortable analysing data and presenting insightsTeam player with strong customer focus Responsibilities: Manage customer data updates and registration requests in Salesforce (SFDC)Match and merge customer records with the OneKey databaseTrack completed and incomplete customer registrationsTroubleshoot and escalate customer issues where neededSupport customer service and e-solutions teamsReview portal analytics and engagement dataAssist with operational tasks such as sample loading, inventory checks, and target list validationProduce and manage SFE reports to track sales team performanceSupport the SFE Manager with reporting and analyticsTrain new starters on digital tools including Power BI dashboards and IQVIA Healthcare InsightsRespond to internal reporting and data requestsIdentify and communicate performance trends to managersSupport quarterly segmentation reporting and target list validationHelp organise and categorise reports for customer engagement analytics Technologies: CRMExcelSupportPower BISalesforce More:
We are hiring an SFE & CRM Analyst based in Maidenhead, working office-based on a pay rate of £14.49 per hour. This role supports customer engagement and sales force effectiveness through CRM operations, reporting, analytics, and digital tool support for customer-facing teams. We also expect employees to follow our company policies, including health, safety, environmental, and quality standards.
last updated 29 week of 2026