About this role
Salary: £32,000 - 35,000 per year
Requirements: A minimum of 5+ years experience in IT Infrastructure, Networking, Service Delivery, or equivalent roles.IT-relevant qualification(s) such as a BSc, Diploma, CompTIA, or equivalent.Strong knowledge of ITIL.Full UK driving licence.Proven experience administering Microsoft 365 tenants, including user and device management, security baselines, Purview, compliance configuration, and ongoing service health improvement.Strong endpoint management skills, including Intune policies, device onboarding, patching, software deployment, and lifecycle management.Working knowledge of identity and security controls such as MFA, Conditional Access, and RBAC/least privilege, with experience supporting incident response activities.Experience working in a Service Desk or ticketing environment, managing workload to SLAs and owning incidents and requests through to resolution.Demonstrable experience supporting a busy environment, with the ability to prioritise workload and support others through guidance and knowledge sharing.Enthusiastic and passionate about helping others.Excellent problem-solving and decision-making abilities, with a focus on delivering results.Effective verbal and written communication skills, with the ability to explain technical information clearly to non-technical users. Responsibilities: Maintain reliable and secure IT infrastructure and make recommendations for improvement.Work closely with the IT Manager to implement approved changes and improvements aligned with department goals.Take ownership of complex incidents and escalations, ensuring thorough diagnosis, resolution, and clear communication.Develop and maintain technical documentation, procedures, and records.Mentor and support IT Technicians, sharing knowledge and promoting consistent ways of working.Collaborate with colleagues and other departments to improve operational efficiency.Provide timely technical support to internal users and our Corporate Distributors, maintaining a high standard of service and clear communication.Support SAAS application development using Zoho One.Administer Microsoft 365, including Entra ID, Intune, Purview, compliance controls, and core services.Manage LAN/WAN network security and patch management.Manage virtual environments, including VMware and Proxmox.Handle cyber security and firewall management.Support AWS cloud administration.Contribute to IT incident response and disaster recovery activities. Technologies: AWSCloudFirewallSupportITILLANMicrosoft 365NetworkRBACSecurityVMwareOffice 365DevOps More:
We are a growing international organisation operating in more than 120 countries, offering a full-time permanent Senior IT Technician role based on site in Harrogate, North Yorkshire. You will join a team of six supporting our Head Office in Harrogate, as well as corporate offices in Bangkok and Nanjing and distributors in the UK and Germany. We offer long-term career prospects, considerable training and development opportunities, and a highly competitive package including a quarterly performance bonus scheme, flexible dress code, private healthcare, life assurance, permanent health insurance, a defined contribution company pension via salary sacrifice, employee assistance programme, cycle to work scheme, free onsite parking with EV charging, a birthday gift, 23 days holiday plus bank holidays, and a Monday to Friday working pattern of 37.5 hours per week.
last updated 29 week of 2026