About this role
Salary: £62,000 - 65,000 per year
Requirements: CCNP Enterprise or Security, or equivalent hands-on experienceStrong enterprise Cisco firewall experience with FTD/FMCHands-on knowledge of Cisco ISE, DNAC, SDA, and SD-WANAdvanced networking fundamentals, including TCP/IP, routing and switching, BGP, OSPF, MPLS, VLANs, and STPExperience with SD-WAN solutions such as Viptela, Meraki, or FortinetExposure to cloud networking across AWS, Azure, or GCPExperience with monitoring tools such as ZabbixStrong grasp of network security principlesExperience handling live security incidentsFamiliarity with SIEM platforms such as Splunk, QRadar, or Sentinel is desirableUnderstanding of ISO 27001, NIST, and GDPRConfident, professional client-facing communicationCalm and effective during high-severity incidentsStrong attention to detail and documentation disciplineAbility to manage priorities across multiple customersNatural mentor and technical leader3+ years of experience in networking or security, ideally within an MSP or service providerDegree in IT, Computer Science, or equivalent experienceITIL Foundation or willingness to obtain Responsibilities: Act as L3 escalation for complex issues across LAN, WAN, SD-WAN, and hybrid cloud environmentsSupport multiple customer networks in a fast-paced MSP environmentWork across multi-vendor infrastructures, primarily Cisco, with exposure to Fortinet and JuniperSupport onboarding, migrations, and network transformation projectsTroubleshoot and manage firewalls, VPNs, WAFs, and IDS/IPSInvestigate and respond to real-time security alerts and incidentsEnsure customer environments align with security policies, standards, and compliance frameworksServe as the final escalation point for P1 and P2 incidentsLead incident bridges with customers and internal teamsPerform root cause analysis and produce clear, client-facing reportsImplement changes in line with ITIL-based change managementEnsure incidents and requests meet SLA and OLA commitmentsProvide technical input into service reviews and reportingIdentify opportunities for automation, optimisation, and service improvementAnalyse monitoring alerts to prevent customer impactFine-tune monitoring thresholds per environmentOptimise performance, availability, capacity, and security postureDevelop scripts and automation for repetitive operational tasksContribute to configuration standardisation across clientsMaintain high-quality documentation and runbooksMentor L1 and L2 engineers and support their technical development Technologies: AWSAzureCloudCiscoFirewallGCPSupportITILLANMPLSNetworkSecuritySplunkTCP/IPZabbix More:
We are a specialist network infrastructure and managed services provider, trusted by organisations across logistics, manufacturing, retail, hospitality, the public sector, and chemical industries. As a Cisco partner, we focus on intent-based networking and helping customers move away from reactive break-fix operations towards secure, resilient, and intelligent network environments. Our work spans structured cabling and passive optical LAN through to enterprise switching, SD-WAN, wireless, and network security. Our managed services practice is where we truly differentiate, supporting mission-critical networks, acting as master systems integrators on large automation projects, and helping organisations address skills gaps while improving visibility, reliability, and security. This is a collaborative, highly technical team where your voice is heard, your growth is supported, and your expertise matters. The role is based in Warrington, UK, with a hybrid working model of 4 days onsite and 1 day remote, Monday to Friday, with no nights or weekends and a 1-in-4 on-call rota. The package includes a total salary of £64,000 to £65,000, paid certifications, ongoing technical development, 25 days holiday plus bank holidays, pension contribution, sick pay, EAP support, volunteering initiatives, and a refer-a-friend bonus.
last updated 29 week of 2026