About this role
Salary: £35,000 - 75,000 per year
Requirements: Proven experience in a Third Line Support role.Strong knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM).Experience with Windows Server, Active Directory, Group Policy, and FSLogix.Strong understanding of ITIL processes and enterprise support models.Experience with VMware, Hyper-V, XenServer, and Invanti.Working knowledge of supporting UK Secure Paradox solution (Becypt) is desirable.Knowledge of analytics tools such as Systrack and Nexthink is desirable; training can be provided.Strong knowledge of Microsoft-based operating systems, including Windows 10 and Windows 11.Citrix Certified Expert Virtualization (CCE-V) or equivalent is desirable.Microsoft certifications such as MCSA or MCSE are desirable.Exposure to cloud platforms such as Azure and AWS, and hybrid environments, is desirable.2 years experience working within a third line support environment.Must be eligible for high level UK Security clearance. Responsibilities: Provide third-line technical support for incident escalations and problem record progression.Act as the point of contact for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler.Lead the diagnosis and resolution of complex technical issues across Citrix platforms.Manage and optimise Citrix policies, profiles, and user experience.Collaborate with architecture and engineering teams to design and implement Citrix solutions.Support patching, upgrades, and migrations of Citrix components.Drive proactive and reactive problem record progression and root cause analysis.Support defect management resolutions as part of technical assurance activities.Work confidently with internal and cross-capability teams, as well as account and customer engagement.Maintain a high degree of customer service for all support queries and follow service management principles. Technologies: AWSActive DirectoryAzureCitrixCloudHyper-VSupportITILSecurityVMwareWindowsDevOps More:
We are DXC, and we are seeking a highly skilled Third Line Citrix SME to join our on-site support team, mainly based in Preston. This role is critical in ensuring the stability, performance, and scalability of our Citrix environment, supporting our UK Secure Client environments and delivering a smooth, reliable experience for our end users. We offer competitive compensation, a pension scheme, DXC Select, a comprehensive benefits package including private health and medical insurance and gym membership, Perks at Work discounts on technology, groceries, travel and more, and DXC incentives such as recognition tools, employee lunches, and regular social events. We are looking for a driven problem solver who is passionate about technology, eager to learn, and able to work in an Agile team with a focus on continuous improvement.
last updated 29 week of 2026