About this role
Salary: £40,000 - 40,000 per year
Requirements: Previous experience as a Photocopier, Printer, or Field Service Engineer.Experience servicing multifunction printers and photocopiers.Good knowledge of networking, including TCP/IP, DNS, DHCP, and print servers.Experience configuring Windows print environments.Hands-on experience supporting and configuring PaperCut MF.Strong fault-finding and diagnostic skills.Excellent customer service and communication skills.Ability to work independently and manage a field-based workload.Full UK driving licence.Experience with manufacturers such as Canon, Ricoh, Konica Minolta, Sharp, Xerox, Kyocera, HP, Lexmark, or Toshiba.Knowledge of Microsoft 365 environments.Experience with scan workflows and document management solutions.Manufacturer accreditations or technical certifications.Professional and customer-focused.Strong problem-solving skills.Organised with excellent time management.Able to prioritise workload effectively.Positive attitude and willingness to learn new technologies. Responsibilities: Attend customer sites to install, service, maintain, and repair photocopiers and multifunction devices.Diagnose mechanical, electrical, software, and network faults efficiently.Carry out preventative maintenance to maximise equipment reliability.Install and configure print drivers, scan-to-email, network printing, and connectivity solutions.Configure and support PaperCut MF print management software, including user setup, print queues, secure print release, quotas, and reporting.Assist customers with print management, authentication, and follow-me printing solutions.Liaise with customers to provide technical advice and resolve issues promptly.Complete service reports and maintain accurate records of work undertaken.Manage van stock and ensure spare parts are maintained.Escalate complex technical issues where appropriate.Work to agreed service level agreements (SLAs) and response times. Technologies: SupportMicrosoft 365MobileNetworkTCP/IPWindowsOffice 365 More:
We are a growing technical team seeking an experienced Photocopier Field Service Engineer for a full-time, permanent field-based role covering an assigned region. We offer a competitive salary, a company vehicle, a mobile phone and laptop, ongoing manufacturer training and development, a pension scheme, paid holiday, and opportunities for career progression. This is a customer-facing position where you will help deliver outstanding service at customer sites.
last updated 29 week of 2026