About this role
Salary: £41,145 - 45,498 per year
Requirements: Level 5 qualification in infrastructure management or equivalent recent experienceDemonstrable experience supporting complex ICT systems in a local government environment, including core infrastructure, Microsoft 365 and line of business applicationsExperience of technical and business analysis with proven successful outcomesExperience working effectively in an ITIL compliant environmentExcellent IT skills and high level of customer awarenessExcellent interpersonal, organisational and communication skills, both written and verbalAbility to work under pressure, meet deadlines and think creatively to initiate improvements Responsibilities: Diagnose, manage and resolve complex technical problems across ICT core infrastructure, data management, networks and Microsoft 365Manage liaison with third party suppliers and support contractors to ensure effective problem resolutionLog, prioritise and resolve incidents using ITIL based policies and procedures with complete documentationAct as incident manager for major incidents, including cyber security incidents as requiredProvide mentoring, guidance and knowledge sharing across the ICT team to improve resilience and technical capabilityLead the design and implementation of technology solutions aligned with business objectives and security requirementsDeliver excellent customer service to employees, managers and councillorsMonitor and manage security, ICT infrastructure and key systems processes Technologies: ICTSupportITILMicrosoft 365SecurityOffice 365 More:
We are Braintree District Council, an ambitious and dynamic council in Braintree, Essex, one of the fastest growing districts in the East of England. We offer a full-time Senior Technical Analyst role with flexible working, hybrid working arrangements, a local government pension scheme, learning and development for all employees, employee discounts at local businesses, employee recognition schemes, and extensive health and wellbeing programmes including discounted gym membership. We pride ourselves on our creative and innovative approach, our engaged workforce, and the positive difference our people make in the local community.
last updated 29 week of 2026