About this role
Salary: £45,000 - 55,000 per year
Requirements: Ability to work unsupervised, independently, and as part of a teamIT-related degree or relevant qualifications highly desirableDemonstrable experience as a Service Desk EngineerGood all-round knowledge of IT principlesExperience with PSA/RMM tools such as Autotask, AEM, and IT Glue would be advantageousExperience in initial remote diagnostics, analysis, and proactive monitoring would be advantageousWillingness to learn new software and hardware technologiesExperience supporting Microsoft Windows Server and desktop environmentsStrong working knowledge of Microsoft 365, including Exchange Online, SharePoint, Teams, and related cloud servicesDetailed experience with Backup/DRaaS technologies, Microsoft Entra ID, and Infrastructure as a Service (IaaS)Strong knowledge of Microsoft Intune, Conditional Access, and Microsoft security technologiesExperience supporting VoIP solutions, including 3CX, would be advantageousKnowledge of networking technologies including TCP/IP, firewalls, routing, and switchingAbility to run, patch, and terminate cabling to support the installation of new hardwareExperience within an MSP and/or the hospitality sector would be advantageous but is not essentialCurrent and valid UK driving licence is essentialFriendly and professionalGood written and verbal communication skills, with the ability to clearly communicate complex technical issues to non-technical clientsAbility to prioritise and execute tasks under pressure Responsibilities: Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectationsProvide timely updates to clientsDiagnose and resolve technical issues and provide technical assistance on client sitesComplete proactive maintenance onsiteRespond to escalations from 2nd and 3rd Line Engineers by offering support and technical advice to resolve client queriesMaintain and update accurate client site documentation via IT Glue, championing the importance of documentationMaintain our Information Security policies and proceduresPropose improvements to client systems and services to continuously enhance their systems and operationsManage your time efficiently and plan your day accordinglyKeep up to date with new technologies adopted by us and our client baseImprove your technical knowledge through company training and self-studyProvide out-of-hours or standby support to our clients on a rota basis Technologies: AEMCloudHardwareIaaSSupportMicrosoft 365Microsoft IntuneSecuritySharePointTCP/IPWindowsOffice 365DevOpsICTNetwork More:
We are Netteam tX, a company that recognises and develops talent through career opportunities and a culture of continuous learning, creativity, and innovation. We believe our people make us great, and we offer a fun, productive workplace with a strong team environment, work-life balance, workplace pension, comprehensive in-house and external training, and a competitive salary. The role is based in Newbury and is a full-time, permanent position. We are committed to diversity and inclusion, and some roles may be subject to a basic DBS disclosure.
last updated 29 week of 2026