About this role
Salary: £117,000 - 117,000 per year
Requirements: We require active SC Clearance.We are looking for contractors with a strong engineering and architecture background, preferably within highly regulated environments.We require at least 8 years of hands-on experience with BMC Remedy / BMC Helix ITSM at enterprise scale.We require deep expertise in Helix ITSM modules including Incident, Problem, Change, CMDB, Asset, Service Request, and Knowledge.We require proficiency in AR System workflow, including Filters, Escalations, and Active Links, as well as Smart IT configuration.We require strong REST/SOAP API integration skills and experience with BMC Helix iPaaS / Integration Service.We require scripting ability in Python, PowerShell, or Bash for automation tasks.We require experience with BMC Helix Discovery (ADDM) and CMDB data modelling.We require ITIL v4 Foundation certification at minimum; Managing Professional or Strategic Leader is preferred.We require excellent communication skills and the ability to lead technical workstreams across multi-team organizations. Responsibilities: We architect and deliver end-to-end BMC Helix ITSM solutions covering Incident, Problem, Change, Release, Asset, and Service Catalogue management.We lead migration from on-premises BMC Remedy to BMC Helix SaaS environments.We design and build integrations with third-party platforms via REST/SOAP APIs and BMC Helix iPaaS.We configure and maintain BMC Helix Discovery for CMDB population and CI relationship mapping.We implement SLAs/OLAs, automation rules, escalation policies, and approval workflows.We act as a Level 3 escalation point, monitor platform health, and manage upgrades and patches.We collaborate with stakeholders to align platform capabilities with ITIL v4 processes and business strategy.We mentor ITSM administrators and produce technical documentation including architecture diagrams and runbooks. Technologies: APIArchitectBashCMDBITILITSMPowerShellPythonRESTSOAP More:
We are recruiting for a Senior Engineer / Architect contract role based in Andover, with onsite attendance required two days per week. We are seeking an SC-cleared contractor to join us in delivering and evolving BMC Helix ITSM capability within a complex, highly regulated environment. The role offers the opportunity to lead architecture, migration, integrations, and platform operations while working closely with stakeholders and mentoring the broader ITSM team.
last updated 29 week of 2026