About this role
Salary: £45,000 - 55,000 per year
Requirements: We require 5+ years of experience in IT support roles.We need broad technical experience across Windows Server, Microsoft 365, networking (DNS, DHCP, routing), firewalls, cloud technologies, and backup solutions.We require experience with RMM and PSA tools.We need strong diagnostic, troubleshooting, and decision-making skills.We value a calm, structured approach to problem-solving with strong attention to detail.We expect the ability to mentor others and contribute to improving the overall service function.Relevant industry certifications such as Microsoft, Cisco, or CompTIA are desirable.We require the ability to commute to our Ormskirk office or relocate before starting.We require 5 years of IT support experience. Responsibilities: We act as the highest escalation point for technical incidents and service requests.We troubleshoot and resolve complex issues across infrastructure, networks, cloud, servers, firewalls, and endpoint management.We perform root cause analysis for recurring or critical issues and implement permanent fixes.We handle advanced onboarding, migrations, and client infrastructure projects where required.We support, guide, and mentor engineers on complex issues and personal development.We lead difficult or high-priority client cases while maintaining calm under pressure.We assist with creating and maintaining internal knowledge base content and documentation.We liaise with vendors and suppliers for support escalations and service issues.We communicate clearly with clients, especially around complex technical issues, to ensure confidence and understanding.We support our Account Management team with technical insight when reviewing client environments.We deliver technical tasks within client projects, including configuration, migration, implementation, and testing.We work on Microsoft 365, networking, server, and endpoint projects. Technologies: CloudCiscoSupportMicrosoft 365WindowsOffice 365DevOpsREST More:
We are looking for a Lead IT Engineer to serve as the final escalation point for technical issues across our client base. This is a senior, hands-on role for someone with strong all-round technical knowledge, excellent troubleshooting ability, and a proactive mindset for continuous improvement. We offer private healthcare, 33 days of holiday including bank holidays and your birthday off, professional development plans, 8 hours of training per month, funded qualifications, employee recognition, company events, discounted gym membership, Perkbox rewards, mental health support, pension contributions, free onsite parking, and a large modern office with breakout space. The role is based in person at our Ormskirk location.
last updated 29 week of 2026