About this role
Summary: This position will work to ensure consistency and quality in caller experiences and first impressions on Safe Harbor’s 24/7 Helpline. Call advocates practice trauma informed care for all calls, including emergency shelter intakes and general inquiries. This is a full-time, hourly, non-exempt position, eligible for benefits.
Reports To: Helpline Manager
Schedule: 40 hours per week, Monday- Friday 8:30am – 4:30pm, with one possible mid shift per week between the hours of 11am- 7pm