About this role
Position Type: Part Time Hourly (up to 20 hours weekly)
Department: Box Office
Reports to: Box Office Manager
Location: Los Angeles, CA (Hybrid)
Start Date: July 21, 2026
End Date: July 27, 2026
General Expectations: This is a part-time position, designated at up to 20 hours per week with flexible scheduling. The role is primarily remote, with occasional in-person meetings or events as needed. Work hours will be coordinated with the Operations team and direct supervisor to support organizational needs. Any hours beyond 20 per week must be pre-approved by the Executive Director and will be compensated in accordance with applicable wage and hour laws. We recognize that employees may hold additional professional commitments; any potential conflicts of interest should be communicated to the supervisor as early as possible
Compensation: $24.00/hr
Benefits: This is a part-time position during Outfest’s reconstruction phase. As such, no traditional benefits (such as health insurance or paid time off) are currently offered.
Roles and Responsibilities
Position Summary: The Box Office Coordinator is a seasonal member of Outfest’s Box Office Team, supporting the Box Office Manager with day-to-day operations leading up to and during Outfest NEXT (July 23 - 26, 2026). This role assists with ticketing, reporting, customer service, and logistics across festival venues and vendors in Los Angeles. The position is remote-hybrid, with in-person staff meetings and full on-site presence required during the event dates.
Ticketing and Reporting
• Assist with setup and daily management of the event ticketing system (Elevent), including scheduling, ticket inventory, and troubleshooting.
• Process and fulfill ticketing requests for filmmakers, sponsors, members, community partners, and guests.
• Generate and distribute admissions and membership sales reports as directed by the Box Office Manager.
• Maintain program and film updates in the ticketing system.
• Contribute to final wrap reporting at the conclusion of the event.
Operations and Logistics
• Support the Box Office Manager in planning and coordinating logistics, including equipment, ticket stock, and supplies.
• Work with Theater Operations to share daily ticketing and program updates with event staff.
Staff and Volunteer Leadership
• Provide guidance and support to Box Office Agents and volunteers during shifts, escalating issues to the Manager as needed.
• Help train agents and volunteers in ticketing procedures, phone protocols, reporting, and customer service.
• Assist in creating and maintaining the schedule for agents and volunteers.
• Serve as the primary phone/online sales agent early in the season to learn the ticketing system and train others.
Customer Service & Communications
• Respond to ticket buyer inquiries via phone, email, and in-person at the Box Office.
• Maintain a presence at the Box Office to assist with customer needs and ensure a positive experience.
• Support communication with audiences regarding program or ticketing changes in coordination with the Manager and Marketing team.
Partnership Support
• Assist the Development team in implementing ticketing processes for members.
Qualifications
• 1–2 years of experience in box office operations, customer service, or public events.
• Familiarity with ticketing/sales platforms (experience with Elevent a plus).
• Strong customer service skills; able to resolve issues calmly and efficiently.
• Experience supporting staff or volunteers preferred.
• Proficiency with Microsoft Office and Google Drive; database experience a plus.
• Organized, adaptable, and able to multi-task under deadlines.
• A collaborative team player with initiative and attention to detail.
• A commitment to Outfest’s mission and an understanding of its programs and their role in the broader LGBTQ movement.
$24 / hour