About this role
Georgetown Infiniti is looking for a Service Advisor to join our team of talented professionals!
Job Summary:
The Service Advisor acts as the primary liaison between customers and automotive technicians, managing vehicle service needs, customer communication and repair coordination.
Duties/Responsibilities would include, but are not limited to:
• Greet customers, listen to their vehicle concerns, and gather detailed information about issues or maintenance needs.
• Translate customer-reported problems into accurate repair orders for technicians, including any special instructions.
• Recommend maintenance services, warranty options, and additional repairs when appropriate, contributing to dealership revenue.
• Provide clear estimates for parts and labor, explain repair options, and obtain customer approval before work begins.
• Schedule service appointments, prioritize required services, and coordinate with technicians and parts departments to ensure timely completion.
• Keep customers informed about repair progress, delays, or additional findings, ensuring transparency and satisfaction.
• Conduct quality control checks, process invoices, and explain completed work and charges to customers.
• Follow up with clients about surveys.
Required Skills/Abilities
• Familiarity with dealership software Reynolds and Reynolds preferred
• Excellent communication, interpersonal, and problem-solving abilities to ensure a positive customer experience
• Ability to manage multiple service orders, appointments, and follow-ups efficiently
• Strong understanding of vehicle systems, repair processes, and maintenance requirements
• 1–3 years in service writing or automotive customer service
• a valid driver’s license
Equal Employment Opportunity
The policy of Hi-Tech Motorcars is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hi-Tech Motorcars is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected]. In your email, please include a description of the specific accommodation you are requesting as well as the job title and job number of the position for which you are applying. 75,000 - 100,000 + DOE