About this role
JOB SUMMARY:
The receptionist assists in managing the front office. The receptionist will also preform various office activities and receptionist duties and will report to the office manager.
DUTIES AND RESPONSIBILITIES:
• Demonstrates a high level of interpersonal and communication skills necessary to consistently receive and greet visitors, patients, and staff members in a professional manner.
• Performs necessary office duties.
• Answers and routes phone calls.
• Schedules patients, and enters pertinent information on the EHR.
• Greets and admits patients.
• Calls patients for various reasons, including missed appointments, appointment reminders, etc.
• Copies insurance cards and other required ID
• Accepts payments for co-pays, self-pay, etc.
• Maintain patient files, records, and other information.
• May do tickler call backs
• Verification of benefits for patients insurance
• May do prior authorizations
• Other duties as assigned.
QUALIFICATIONS:
• Education and/or Experience: High school diploma or general education degree (GED) and at least 1 year related experience and/or training.
• Language Skills: Ability to read and comprehend instructions, complete short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization. Bilingual is a plus.
• Mathematical Skills: Ability to perform mathematical skills necessary for medication administration, and other skills as needed.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Interpersonal skills: It is very important that the Receptionist have good people skills, be able to deal with patients in a kind, compassionate, manner. The Receptionist should be able to deal with unhappy patients or difficult situations, and always be professional and courteous.
PREREQUISITES:
Prefer 1 year reception or related experience although we will train on the job when necessary. $20-$21 per hour