About this role
Job summary
Audit Team Leader - Bicester and Otterbourne
Are you passionate about quality, patient safety, and continuous improvement? Ready to take the next step into a leadership role where your expertise will directly shape service standards and outcomes? Do you hold clinical registration as a nurse or paramedic?
We're looking for a dynamic and motivated Audit Team Leader to lead the delivery of our call and clinical audit programme across the Integrated Contact Centre (ICC). This is a fantastic opportunity to influence quality at scale, develop others, and contribute to system-wide improvements in patient care.
What We're Looking For
We're keen to hear from candidates who bring:
o Strong experience in clinical audit, governance, or quality assurance
o Knowledge of NHS Pathways and urgent care / ambulance operations
o Proven ability to lead, coach, and develop teams
o Excellent analytical skills with confidence interpreting complex data
o Passion for improving services and influencing positive change
o Professional registration (NMC/HCPC) is a must have and relevant qualifications or equivalent experience
Main duties of the job
About the Role
As Audit Team Leader, you'll play a pivotal role in driving excellence in clinical and operational performance. You will:
o Lead the planning, delivery, and oversight of audit activity across ICC
o Turn audit insights into actionable learning and measurable improvement
o Manage and develop a team of clinical and non-clinical auditors
o Provide expert analysis and reporting to senior leadership and governance forums
o Ensure compliance with NHS Pathways, national standards, and Trust requirements
o Represent SCAS at regional and national forums, sharing best practice
What You'll Be Responsible For
o Leading a high-performing audit team and creating a culture of continuous improvement
o Delivering robust audit programmes that meet quality assurance standards
o Identifying trends, risks, and opportunities through data-driven insights
o Supporting ICC leaders with performance management and improvement plans
o Driving learning, development, and capability growth across the team
o Ensuring compliance with governance frameworks
About us
Benefits we offer:
Full training and a range of courses which you can book locally. Holiday entitlement of 27 days, rising to 29 days after 5 years' service and 33 days after 10 years' service, plus an additional 8 days bank holiday (pro rata for part time). Automatic enrolment into the NHS Pension Scheme. Access to continual professional development within SCAS and the wider NHS. Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team. NHS Discounts in over 200 + stores saving money on holidays, days out, car insurance, restaurants, clothing and much more. Ability to join our staff networking groups (as a member, ally or just for interest). Corporate Induction
It's really important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. To help with this, we will book your Corporate Induction as soon as we possibly can (depending on availability).
All new starters need to attend our *Corporate Induction in person, this is held over one and half days from our educational centres based in: Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). More specific details will be sent to you once your start date has been confirmed.
*Please note - depending on your role additional training may be required following on from your corporate induction.
Job description Job responsibilities
Why Join Us?
This role offers a unique opportunity to:
Shape how quality is measured and improved across the ICC
Work closely with senior leaders and national networks
Build leadership experience in a complex, fast-paced environment
Make a real difference to patient safety and service delivery
Be part of a Trust that values Teamwork, Innovation, Professionalism, and Caring
Your Development
We are committed to supporting your growth. Youll benefit from:
Opportunities to lead strategic improvement initiatives
Exposure to national forums and best practice sharing
Ongoing CPD, leadership development, and coaching experience
A role where your ideas for innovation and change are encouraged
Interested?
If you're ready to take the next step and play a key role in shaping quality and performance across the ICC, wed love to hear from you.
Person Specification
Qualifications Essential
Degree or equivalent experience in healthcare, clinical governance, or audit. NMC or HCPC registration NHS Pathways qualified Masters level post graduate study in an appropriate discipline or equivalent relevant experience
Knowledge Essential
Significant experience in clinical audit within an NHS or healthcare setting Knowledge of NHS Pathways and ambulance service operations Understanding of mortality and morbidity review processes Experience managing staff and leading multidisciplinary projects Audit, evaluation and clinical governance knowledge Customer services skills Previous experience of telephone consultation
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name South Central Ambulance Service NHS Foundation Trust
Address Bicester & Otterbourne
South Central Ambulance Service
Bicester/Hampshire
OX26 6HR
United Kingdom
Employer's website https://scasjobs.co.uk/ (Opens in a new tab)