About this role
Job summary
We have an exciting opportunity for a Field Engineer to join our Wheelchair Service Team. You will be responsible forthe delivery, collection, repair and maintenance of manual and electrically powered wheelchairs and associated equipment.
The post holder will be required to support workshop activities when not out on the road, including the refurbishment of wheelchairs and associated parts, decontamination of wheelchairs and scrapping of wheelchairs and parts.
All work undertaken needs to be carried out ensuring those standards of service as specified by the Service Specification are met and in line with manufacturer instructions and training. The role is based within a workshop/warehouse setting at Red House, Hellesdon and the Re- enablement Services Centre, Julian Hospital, Norwich.
You will be expected to cover on-call wheelchair repairs16:30 - 21:00 Mon-Friand 9:00 -21:00 Sat-Sunfor 1 week every 4 weeks, this may change due to staff leave.
Main duties of the job
To deliver, collect, repair, test, diagnose, modify and demonstrate to the client the electrically powered and manual wheelchairs, specialist buggies and associated equipment issued by the Wheelchair Assessment Centre, ensuring equipment is in safe working order. The position requires lone working, generally liaising on a one-to-one basis with the patient in their own home. Two members of the team may be required to visit some patients for the safety/security of the patient or Engineer. To provide technical information on the safe use of equipment to patients and carers, raising any safety/suitability concerns with the use of equipment to Wheelchair Assessment Centre. To provide technical advice to Admin colleagues to troubleshoot wheelchair faults, saving the need for an engineer visit. To carry out a planned preventative maintenance programme on all wheelchairs on loan. To participate in an out of office hours on-call service between the hours of 9am and 9pm throughout the week, including bank holidays, on a rotational basis. To frequently drive to attend the above activities across the county on a daily basis.
About us
Apply now to be part of a dynamic team and join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating, and the first stand-alone NHS Community Trust in the country to be awarded the title.
Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.
Job description Job responsibilities
Please refer to the attached job description for further information on the main duties and responsibilities.
Person Specification
Experience Essential
Demonstrable background within electrical/mechanical engineering including 12v/24v systems
Desirable
Previous experience of working in a healthcare setting Previous experience in customer service Previous experience in professional driving Previous experience working with medical devices/wheelchairs
Skills, ability and knowledge Essential
Basic IT skills including experience of Microsoft Office Suite Be able to kneel, bend, stoop and work in cramped environments if necessary Be able to manually handle loads of up to 20kg safely Ability to perform diagnostics with and without diagnostic software Knowledge of Safeguarding protocols relating to adults and children
Desirable
Utilising electronic diagnostic/programming tools Professional manufacturer training relating to wheelchairs and associated equipment
Communication Essential
Good written and verbal communication and reasoning skills Good customer relations and interpersonal skills Professional appearance
Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework) Essential
Ability to work independently as well as part of a team Good organisational, prioritisation and time management skills - to manage own work area and workload.
Desirable
Conflict resolution training
Other Essential
Willingness and ability to travel between and work at other sites. A good level of physical fitness and dexterity sufficient to perform the duties of the post with any aids and adaptations
Qualifications Essential
NVQ Level 4 or equivalent experience in either Mechanical or Electrical Engineering Full, clean driving licence
Desirable
Previous maintenance experience with wheelchairs
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East of England Community Health and Care NHS Trust
Address Red House Central Equipment Stores
160 Hellesdon Park Road
Norwich Norfolk
NR6 5DR
United Kingdom
Employer's website https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)