About this role
Job summary
We are looking for a dedicated and compassionate Health Care Assistant to join our friendly and supportive team at Ellison View Surgery. Providing an excellent opportunity to showcase your skills and develop your career within the practice.
In this role, you will play an important part in delivering high-quality patient care, supporting our clinical team, and contributing to the smooth running of the practice. You will work closely with GPs, nurses, and other healthcare professionals, providing direct patient care, assisting with clinical procedures, promoting health and wellbeing, and enhancing the overall patient experience. This role offers variety, professional development opportunities, and the chance to make a meaningful difference to the lives of our patients every day.
Main duties of the job
Consult with patients and their families to assess needs and support care planning.
Assist clinical staff in delivering treatments, preventative care, long-term condition management, and patient education.
Provide clinical support to nurses and other healthcare professionals, including basic clinical interventions and minor procedures under supervision.
Act as a chaperone and support specimen handling, minor operations, and clinical waste management in line with IPC policies.
Work within national and local protocols, recognising professional boundaries and knowing when to refer patients.
Support enhanced services and practice administration as required.
Participate in mandatory training, induction, appraisals, and ongoing clinical governance activities.
Maintain a safe, tidy, and effective working environment at all times.
About us
Ellison View Surgery is a friendly and forward-thinking GP practice providing high-quality primary care to approximately 6,000 patients. Our experienced multidisciplinary clinical team consists of 3 GP Partners, 1 Salaried GP, 1 Advanced Nurse Practitioner, 2 Practice Nurses and 2 Healthcare Assistants, all working collaboratively to deliver safe, effective and patient-centred care.
Our dedicated administration team is made up of skilled and committed Medical Administrators who play a vital role in supporting the smooth running of the practice and ensuring an excellent patient experience.
We pride ourselves on fostering a welcoming, supportive and inclusive working environment where teamwork, mutual respect and staff wellbeing are at the heart of everything we do. We are committed to developing and valuing our staff, offering excellent terms and conditions, opportunities for professional development, and a positive workplace culture that enables our team to thrive while delivering the highest standards of patient care.
Job description Job responsibilities
Core Responsibilities The following are the main responsibilities of the Healthcare Assistant in delivering health services. Additional tasks may be required depending on workload and staffing:
Consult with patients and their families to assess patient needs
Assist clinical staff in treatment, preventative care, long-term condition management, health promotion, and patient education
Provide clinical support to nurses and other healthcare professionals
Deliver basic clinical interventions under supervision to support patient safety and continuity of care
Act as a chaperone when required
Record and prepare specimens for onward transportation
Assist during minor operations
Ensure clinical waste is safely removed and sharps bins replaced in line with IPC policy
Work within national and local protocols and adhere to safeguarding policies for adults and children
Recognise professional boundaries and know when to escalate or refer patients
Support enhanced services and other practice requirements
Provide support to the administrative team as required
Complete mandatory training and induction programmes
Contribute to clinical governance initiatives
Maintain a clean, safe, and effective working environment
Attend annual appraisals and support ongoing professional development
Wider Responsibilities
Participate in audits and quality improvement initiatives
Engage in local initiatives to enhance service delivery and patient care
Support and participate in shared learning activities
Person Specification
Personal Qualities Essential
Can follow legal, ethical, and clinical policies and procedures and has knowledge of key organisational protocols Demonstrates the ability to use initiative, discretion, and sensitivity in their work Is a confident problem solver, able to process information accurately and interpret data effectively Builds positive relationships with people from all backgrounds, respecting diversity and individual lifestyles Works effectively both as part of a team and independently Has excellent communication skills, able to understand and respond to patient needs clearly and empathetically Is sensitive and empathetic in distressing or challenging situations Shows a commitment to ongoing professional development Is punctual, reliable, and committed to supporting team efforts Demonstrates high integrity and loyalty Maintains a clear and polite telephone manner Is flexible, cooperative, and motivated
Desirable
Demonstrate personal accountability and emotional resilience, working effectively under pressure Have strong organisational skills Be competent in the use of MS Office and Outlook Be a confident problem solver, able to process information accurately and interpret data effectively Be able to effectively utilise resources to support efficient working
Clinical Knowledge & Skills Essential
The ability to undertake vaccinations An understanding of the principles of ECGs The ability to perform venepuncture Experience in wound care, including removal of sutures and staples The ability to carry out patient medicals, including height, weight, blood pressure, pulse, BMI, and other basic observations The ability to work within their own scope of practice, recognising when to escalate or refer to colleagues Confident clinical IT system user skills and the ability to record accurate clinical notes Understand the requirement for PSDs and associated policy Understanding of safeguarding adults and children
Desirable
Broad knowledge of clinical governance Understanding and ability to follow chaperone procedures
Qualifications Essential
Possession of the Care Certificate or an equivalent recognised qualification. Evidence of training or qualifications commensurate with the responsibilities of the post.
Experience Essential
Confident working with members of the public in a supportive and professional manner Brings experience from a healthcare environment, understanding the importance of patient care and confidentiality
Desirable
Have previous experience within a primary care setting Possess a good understanding of infection prevention and control procedures
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Ellison View Surgery
Address The Glen Primary Care Centre
30 Glen Street
Hebburn
Tyne And Wear
NE31 1NU
United Kingdom
Employer's website https://www.ellisonviewsurgery.nhs.uk/ (Opens in a new tab)