About this role
Job summary
The Outpatients team at Royal Bolton Hospital NHS Foundation Trust has an opportunity for 4 enthusiastic, motivated and flexible individuals looking for a challenge in a post that is both interesting and varied. The service is covered between 8-6pm Monday-Friday with occasional Saturday requirement when needed.
You will be responsible primarily for providing reception service and a cross cover to Health Records, whilst additionally completing all associated administration tasks to ensure our patients receive an excellent first impression, you will ensure all necessary data is recorded and revenue generated.
Duties will include storage and retrieval of case notes, case note prep for clinics, dealing with enquiries, arriving, departing and registering patients, booking and confirming appointments using LE2.2, coding and completing outcomes, customer service and other general clerical duties. The post holder will be expected to be involved in the implementation of new working practices.
You will be expected to have excellent communication and interpersonal skills and the desire to work in a patient focussed environment. You will also need to have good IT and organisational skills, with the ability to deal sensitively and confidently with people both face to face and over the telephone, as well as work effectively as part of a team. The ability to work under pressure and meet deadlines is essential.
Main duties of the job
Ensure casenotes are available and ready for clinic. Any missing casenotes to be located and prepared for attendance.
Case-notes may need to be retrieved from within the department. patients to be greeted in accordance with Customer Service protocol and arrival time entered onto LE2.2/Other Trust systems, ensuring sensitivity is applied Any special needs/translation to be accommodated Direct patient to correct waiting area Enter time patient leaves clinic, RTT status and clinic outcome e.g. discharged, further appointment Complete all coding for Treatment clinics Follow Trust DNA Policy in respect of any patient failing to attend clinic, ensuring standard letters are sent where appropriate and that the information in entered on LE2.2/other systems Receive and respond to booking requests in a sensitive manner for patients who are undergoing palliative care arrange face to face follow up appointments at request of clinic staff taking care to record specific instructions Make appointment bookings/cancellations and alterations in line with booking protocols on LE2.2 and other Trust systems including actionaing all elements of the booking tab. Inform patients of any appointments/changes ensuring appointments are agreed with the patient over the telephone.
About us
The aims of this Trust are to improve the health of our people and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. Staff are valued and we can offer excellent opportunities for further training and development.
As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Worker route we must ensure that we adhere to the sponsorship requirements set by UK Visas and Immigration. After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibility criteria for a Skilled Worker visa, please follow this link to thegov.uk website Skilled Worker visa: Overview - GOV.UK (www.gov.uk)
Job description Job responsibilities
Please read the attached Job Description and Person Specification.
Ensure casenotes are available and ready for clinic. Any missing casenotes to be located and prepared for attendance. Casenotes may need to be retrieved from within the department. patients to be greeted in accordance with Customer Service protocol an d arrival time entered onto LE2.2/Other Trust systems, ensuring sensitivity is applied Any special needs/translation to be accommodated Direct patient to correct waiting area Enter time patient leaves clinic, RTT status and clinic outcome e.g. discharged, further appointment Complete all coding for Treatment clinics Follow Trust DNA Policy in respect of any patient failing to attend clinic, ensuring standard letters are sent where appropriate and that the information in entered on LE2.2/other systems Receive and respond to booking requests ina sensitive manner for patients who are undergoing palliative care arrange face to face follow up appointments at request of clinic staff taking care to record specific instructions Make appointment bookings/cancellations and alterations in line with booking protocols on LE2.2 and other Trust systems including actionaing all elements of the booking tab. Inform patients of any appointments/changes ensuring appointments are agreed with the patient over the telephone. As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Worker route we must ensure that we adhere to the sponsorship requirements set by UK Visas and Immigration. After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibility criteria for a Skilled Worker visa, please follow this link to thegov.uk website Skilled Worker visa: Overview - GOV.UK (www.gov.uk)
Person Specification
Education Essential
GCSE English C or above GCSE Maths C or above
Desirable
Administrative / Clerical Qualification
Experience Essential
Customer Service Experience Knowledge of data protection guidelines
Desirable
Previous experience of NHS or Hospital setting Reception Experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bolton NHS Foundation Trust
Address Royal Bolton Hospital
Minerva Road
Bolton
BL4 0JR
United Kingdom
Employer's website http://www.boltonft.nhs.uk/ (Opens in a new tab)