JOB DESCRIPTION Job Title: Lead Enterprise Applications Job Location: Bangalore About Syngene : Syngene (<a href="http://www.syngeneintl.com">www.syngeneintl.com</a>) is an innovation-led contract research, development and manufacturing organization offering integrated scientific services from early discovery to commercial supply. At Syngene, safety is at the heart of everything we do personally and professionally. Syngene has placed safety at par with business performance with shared responsibility and accountability, including following safety guidelines, procedures and SOPs, in letter and spirit Mandatory expectation for all roles as per Syngene safety guidelines <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Overall adherence to safe practices and procedures of oneself and the teams aligned</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Contributing to development of procedures, practices and systems that ensures safe operations and compliance to company’s integrity & quality standards</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Driving a corporate culture that promotes environment, health, and safety (EHS) mindset and operational discipline at the workplace at all times.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Ensuring safety of self, teams and lab/plant by adhering to safety protocols and following environment, health, and safety (EHS) requirements at all times in the workplace.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Ensure all assigned mandatory trainings related to data integrity, health, and safety measures are completed on time by all members of the team including self</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Compliance to Syngene’ s quality standards at all times</li> </ul> Core Purpose of the Role : Lead Digital & IT Enterprise Applications is responsible for leading the strategy, development, implementation, and lifecycle management of enterprise applications across the organization. This role ensures that application ecosystems are scalable, secure, and aligned with business objectives, enabling operational excellence and digital transformation. Role Accountabilities: 1. Application Strategy & Roadmap <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Define and drive the enterprise applications strategy aligned with business goals and digital transformation initiatives</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Develop and own the applications roadmap, including modernization, consolidation, and optimization</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Evaluate emerging technologies and recommend adoption to enhance business capabilities</li> </ul> 2. Application Delivery & Lifecycle Management <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Oversee end-to-end application lifecycle management (design, build, test, deploy, support, and enhancement)</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Ensure timely and quality delivery of projects within scope, budget, and timelines</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Drive adoption of Agile, DevOps, and modern delivery methodologies</li> </ul> 3. Team Leadership & Capability Building <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Lead and mentor a high-performing team of application managers, developers, and analysts</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Build future-ready capabilities in areas such as cloud, automation, and AI-enabled applications</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Foster a culture of innovation, ownership, and continuous learning</li> </ul> 4. Vendor & Stakeholder Management <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Manage relationships with implementation partners, SaaS providers, and system integrators</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Oversee vendor performance, contracts, and SLAs</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Optimize sourcing strategy (build vs buy vs partner)</li> </ul> 5. Governance, Risk & Compliance <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Establish strong application governance frameworks</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Ensure compliance with security, regulatory, and data privacy requirements</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Drive risk mitigation and ensure business continuity planning</li> </ul> 6. Operational Excellence & Support <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Ensure high availability, performance, and reliability of business-critical applications</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Drive incident, problem, and change management processes</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Implement metrics and dashboards to monitor application health and performance</li> </ul> 7. Digital Transformation & Innovation <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Lead initiatives in automation, AI/ML, analytics, and cloud transformation</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Identify opportunities to enhance user experience and productivity</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Champion digital adoption across business units</li> </ul> 8. Application Migration & Modernization <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Lead enterprise application migration programs, including legacy-to-cloud, on-premise-to-SaaS, and data centre exit initiatives</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Define and execute application modernization strategies (re-host, re-platform, re-architect, refactor, and re-engineer) to reduce technical debt</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Drive cloud migration of business-critical applications with minimal disruption to operations</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Modernize legacy systems through microservices, containerization, and API-led architectures</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Establish migration governance, risk assessment, and rollback / contingency planning to ensure business continuity</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Optimize total cost of ownership (TCO) through rationalization, decommissioning, and modernization of the application portfolio</li> </ul> 9. ServiceNow Now Assist & Agentic AI Platform <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Lead the strategy, build-out, and enterprise adoption of the ServiceNow platform, including Now Assist (Generative AI) and the Agentic AI platform for autonomous, AI-driven workflows</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Drive deployment of Now Assist across ITSM, HRSD, CSM, and other workflows to deliver AI-powered automation, virtual agents, and productivity gains</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Establish and scale AI Agents / agentic automation to autonomously resolve tasks, orchestrate processes, and augment employee and customer experiences</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Govern and expand the ServiceNow App Engine (low-code / no-code) platform to enable rapid, citizen-developer application development with appropriate guardrails</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Define platform governance, instance management, and best practices for ServiceNow upgrades, integrations, and AI/ML analytics</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Build internal capability and a Centre of Excellence around ServiceNow, Now Assist, Agentic AI, and App Engine</li> </ul> 10. Enterprise Application Support & Managed Services <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Own the enterprise application support model, ensuring stable, reliable, and high-quality L1/L2/L3 support across all business-critical applications</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Define and govern the third-party / managed services support model, including outsourced support partners, AMS (Application Managed Services) providers, and offshore/onshore delivery teams</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Establish and monitor SLAs, KPIs, and service-quality metrics for in-house and managed-services support, driving continuous improvement</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Manage transition and knowledge transfer of application support to managed-services partners with minimal business disruption</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Optimize support cost, coverage, and the sourcing mix (in-house vs managed services) while ensuring compliance and business continuity</li> </ul> Syngene Values All employees will consistently demonstrate alignment with our core values <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;font-size:10.0pt;font-family:Calibri, sans-serif;color:#262626;font-weight:bold"> Excellence</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;font-size:10.0pt;font-family:Calibri, sans-serif;color:#262626;font-weight:bold"> Integrity</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;font-size:10.0pt;font-family:Calibri, sans-serif;color:#262626;font-weight:bold"> Professionalism</li> </ul> Key Skills & Competencies Leadership & Behavioral <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Strong leadership presence with ability to influence senior stakeholders</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Strategic thinking with execution excellence</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">High ownership and accountability mindset</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Strong collaboration and stakeholder management skills</li> </ul> Functional / Technical <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Deep understanding of enterprise application landscapes (ERP, CRM, HCM, LIMS, etc.)</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Experience in cloud platforms (Azure/AWS/GCP) and SaaS ecosystems</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Hands-on expertise with the ServiceNow platform, including Now Assist (Gen AI), Agentic AI / AI Agents, App Engine (low-code/no-code), and AI/ML analytics</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Ability to architect and scale low-code/no-code (ServiceNow App Engine) and agentic AI solutions across enterprise workflows</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Familiarity with integration architectures (APIs, middleware)</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Knowledge of cybersecurity and data governance principles</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Strong grasp of Agile, DevOps, and ITIL frameworks</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Experience managing enterprise application support and third-party / managed-services (AMS) models, including SLA governance and vendor-delivered support</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Proven expertise in application migration and modernization (legacy modernization, cloud migration, re-platforming, and re-architecting)</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Hands-on experience with migration frameworks, containerization (Docker / Kubernetes), and microservices-based architectures</li> </ul> Experience & Qualifications <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Bachelor’s degree in Engineering / IT; Master’s degree (MBA / relevant field) preferred</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Mastery in IT and in applications leadership roles</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Proven track record in leading large-scale application portfolios and transformation programs</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:105%;font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#262626">Experience in regulated industries (e.g., pharma, biotech, healthcare) is an advantage (if relevant to your org)</li> </ul> Equal Opportunity Employer: It is the policy of Syngene to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by applicable legislation or local law. In addition, Syngene will provide reasonable accommodation for qualified individuals with disabilities.

Lead Enterprise Application Support (Bangalore, KA, IN, 560100) @ syngeneinternational

About this role

Ready to apply?