About this role
<h1><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">Client Advisor (m/f/d)</span></h1> <p><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt"><strong>Location:</strong> Rome, Fiumicino Airport</span></p> <p> </p> <h2><em><strong><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">About us</span></strong></em></h2> <p><em><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">Dolce&Gabbana is a leading company in the Luxury sector, designing, developing, producing and distributing high-end fashion, leather goods, footwear, jewelry, watches, Beauty and Lifestyle products.</span></em></p> <p><em><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">The Group operates internationally with a strong focus on innovation, craftsmanship excellence and people development.</span></em></p> <p> </p> <h2><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">Job description</span></h2> <p><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">The selected candidate will join the boutique team located at Fiumicino Airport, one of Europe's busiest international travel hubs, serving a diverse and global clientele.</span></p> <p><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">Within this dynamic and multicultural environment, the role is responsible for delivering an exceptional luxury shopping experience, building and maintaining long-term client relationships, achieving sales targets, and ensuring the highest standards of customer service and brand representation.</span></p> <p> </p> <h2><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">Key responsibilities</span></h2> <p><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">• Deliver a personalized and outstanding shopping experience, consistently representing the brand's values and service standards.</span></p> <p><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">• Build and maintain strong relationships with local and international clients by anticipating their needs and exceeding expectations.</span></p> <p><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">• Provide expert product knowledge by staying up to date with new collections, product launches and luxury fashion trends.</span></p> <p><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">• Contribute to the achievement of individual and boutique sales targets through proactive client engagement and effective sales techniques.</span></p> <p><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">• Support visual merchandising activities and ensure the boutique presentation is always aligned with brand standards.</span></p> <p><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">• Assist with stock management operations, ensuring product availability and supporting replenishment activities.</span></p> <p><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">• Manage sales transactions accurately and professionally, ensuring a seamless and positive checkout experience.</span></p> <p><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">• Collaborate closely with the boutique team to support daily operations and commercial objectives.</span></p> <p><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">• Participate in boutique events and promotional activities to enhance customer</span></p> <p><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">engagement and strengthen brand visibility.</span></p> <p> </p> <h2><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">Requirements</span></h2> <p><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">• Previous experience in luxury retail, fashion retail or other client-facing sales environments.</span></p> <p><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">• Strong passion for luxury fashion and excellence in customer service.</span></p> <p><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">• Fluency in Italian and English is required; additional languages (such as Chinese, Russian or Arabic) are considered a strong plus.</span></p> <p><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">• Excellent communication and interpersonal skills, with the ability to engage effectively with an international clientele.</span></p> <p><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">• Goal-oriented mindset with a strong commercial attitude and the ability to achieve sales targets.</span></p> <p><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">• Strong knowledge of the luxury fashion industry, trends and customer expectations.</span></p> <p><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">• Attention to detail and understanding of visual merchandising principles.</span></p> <p><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">• Knowledge of Tax Free procedures and international shipping is considered an advantage.</span></p> <p><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">• Team-oriented attitude and strong collaboration skills.</span></p> <p><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">• Flexibility and availability to work shifts, weekends and public holidays in line with airport retail operations.</span></p> <h2> </h2> <h2><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">Offer</span></h2> <p><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt"><strong>Working hours:</strong> Full-time</span></p> <p><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt"><strong>Work mode:</strong> On-site</span></p> <p><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt"><strong>Applicable Collective Agreement (CCNL):</strong> CCNL Commercio</span></p> <p><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt"><strong>Indicative salary range:</strong> Gross Annual Salary between <strong>€28,000 and €32,000</strong>, based on experience and seniority, plus sales commissions.</span></p> <h2> </h2> <h2><em><strong><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">Equal opportunities and non-discrimination</span></strong></em></h2> <div> <div> <p><em><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">The selection process is open to candidates of any gender, age, origin,</span></em><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt"> orientation </span><em><span style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt">or background, in full compliance with the principles of equal opportunities, non-discrimination and pay transparency.</span></em></p> </div> </div> <div> </div> <ol style="list-style-type:none" aria-label="Conversazione"> <li id="dcb0a886-9d2c-4104-aa8d-763876d0aba7" style="font-family:tahoma, arial, helvetica, sans-serif;font-size:12.0pt"> <div> <div> <div> </div> </div> <div> </div> </div> <div aria-label="Azioni di risposta"> </div> </li> </ol> <div> </div>