About this role
<p>A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. </p> <p>Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.</p><p>Client</p> <ul style="list-style-type:disc" type="square"> <li>Master the Client Journey</li> <li>Create Customer emotion and desire</li> <li>Engage existing and prospect clients as per weekly plan defined by Store Management</li> <li>Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).</li> <li>Focus on development and retention of existing clients, recruitment of new and potential ones</li> </ul> <ul style="list-style-type:square"> <li>Engage the client through every selling opportunity - walk in, private appointment, phone consignments</li> <li>Actively participates to the sales in partnership and OTO appointment routine</li> </ul> <p> </p> <p>Operations and Visual</p> <ul style="list-style-type:disc" type="square"> <li>Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints</li> <li> Ensure product good maintenance, replenishment on the floor</li> <li>Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales.</li> <li>Respect administration and operations procedures.</li> <li>Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.</li> </ul> <p>Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)</p><p>The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.</p>