About this role
<div> <div> <ul style="list-style-type:disc"> <li> <p><strong><span>Provide hands-on IT support across Lifeblood sites, keeping systems and people running smoothly</span><span> </span></strong></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-weight:bold"> <p><strong><span>Troubleshoot and resolve desktop, hardware and software issues across 1st and 2nd level support</span><span> </span></strong></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-weight:bold"> <p><strong><span>1 year fixed term opportunity in Perth: $80-90k base salary plus superannuation plus salary packaging </span><span> </span></strong></p> </li> </ul> </div> <div> <p><span> </span><span> </span></p> </div> <div> <p><strong><span>About the role</span><span> </span></strong></p> </div> <div> <p><span>At Lifeblood, our teams rely on technology every day to deliver life-saving services. As an Onsite Services Officer, you’ll be the person people turn to when they need help and working face-to-face with end users to resolve issues quickly and keep operations running smoothly.</span><span> </span><span> </span></p> </div> <div> <p><span>Please note: this role requires the ability to be on site everyday to support our teams between Monday to Friday. </span><span> </span></p> </div> <div> <p><span> </span><span> </span></p> </div> <div> <p><strong><span>Key Responsibilities:</span><span> </span></strong></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Provide onsite and remote support across 1st and 2nd level technical issues</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Troubleshoot and resolve issues across Windows, Office 365, Teams and desktop environments</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Support hardware, peripherals and basic networking issues</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Manage service requests and incidents, ensuring timely resolution</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Act as the key point of contact for end users, delivering a high standard of customer service</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Work closely with senior team members (including your onsite lead) to resolve more complex issues</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Balance multiple priorities while maintaining strong attention to detail</span><span> </span></p> </li> </ul> </div> <div> <p><span> </span><span> </span></p> </div> <div> <p><strong><span>Sound interesting? Here’s what we’re looking for: </span><span> </span></strong></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>A genuinely customer-first mindset. You’re approachable, proactive and solutions-focused</span><span> </span></p> </li> </ul> </div> </div> <div> <div> <ul style="list-style-type:disc"> <li> <p><span>Excellent communication skills. You’re confident engaging with users face-to-face and love providing amazing experiences for the customer</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Experience in onsite IT support or service desk roles (with strong hands-on capability)</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Solid understanding of Windows operating environments with experience troubleshooting Office 365, Teams, desktop hardware and basic networking</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Strong problem-solving approach. You’re resourceful and can work through both familiar and unfamiliar issues</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Highly organised, process-driven and able to manage competing priorities</span><span> </span></p> </li> </ul> </div> <div> <p><span> </span><span> </span></p> </div> <div> <p><strong><span>Wellbeing & Benefits </span><span> </span></strong></p> </div> <div> <p><span>We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause-friendly organisations, we celebrate diversity and support all our people. </span><span> </span></p> </div> <div> <p><span>In addition to being a part of an organisation that is the heartbeat of the Nation, you will have access to the following: </span><span> </span></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Ability to purchase additional annual leave </span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment </span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>14 weeks paid parental leave - no waiting period for either parent </span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Our dedicated employee assistance program - Sonder that you can access 24/7 from an app on your phone </span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Plus, many more! </span><span> </span></p> </li> </ul> </div> <div> <p><span> </span><span> </span></p> </div> <div> <p><strong><span>Is Lifeblood your reason? Apply NOW!</span><span> </span></strong></p> </div> <div> <p><span>We’re proud to be a Circle Back Initiative Employer for 2026 and commit to respond to every applicant. You’ll hear from us once your application has been reviewed. </span><span> </span></p> </div> <div> <p><span>In the mean time if you have questions about this role, or need support or adjustments during any stage of the recruitment process, please contact us at </span><a href="mailto:[email protected]" target="_blank" rel="noreferrer noopener"><span>[email protected]</span></a><span>. Our AI careers assistant can help with common questions and connect you with our Talent Acquisition team if required. </span><span> </span></p> </div> </div> <div> <p><span> </span><span> </span></p> </div> <div> <p><span>Please note: applications sent directly to this email address cannot be accepted </span><span> </span></p> </div> <div> <p><span> </span><span> </span></p> </div> <div> <p><span>This vacancy is being managed directly by Lifeblood’s Talent Acquisition team. We won’t accept candidates from external recruitment agencies on this occasion. </span><span> </span></p> </div><div></div>