About this role
<p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0px">At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. </span></span></p> <p> </p> <p> </p> <p> </p> <p> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">At EY, we’re all in to shape your future with confidence.</span></p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.</span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Join EY and help to build a better working world.</span></p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong> </strong></span></p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Experience Required:</strong></span></p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">12+ years in IT industry with <strong>minimum 10 years on ServiceNow platform</strong>, covering <strong>ITSM, HRSD, CSM, and advanced integrations</strong>.</span></p> <div style="text-align:justify" align="center"><hr align="center" size="2" width="100%"></div> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Role Overview:</strong></span></p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">This role demands a seasoned ServiceNow expert who can <strong>bridge technical delivery and business process optimisation</strong>. The candidate will lead <strong>end-to-end implementations</strong>, drive <strong>process re-engineering</strong>, and ensure <strong>platform adoption aligned with organisational goals</strong>.</span></p> <div style="text-align:justify" align="center"> </div> <div style="text-align:justify" align="center"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Key Responsibilities:</strong></span></div> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Technical Expertise</strong></span></p> <ul style="text-align:justify" type="disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Design, configure, and customise ServiceNow modules: <strong>ITSM, CMDB, Discovery, ITOM, Agentic AI</strong></span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Develop advanced <strong>workflows, Flow Designer solutions, UI policies, Business Rules, Client Scripts, Script Includes</strong>.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Implement <strong>REST/SOAP integrations</strong> with third-party systems (SAP, LDAP, SCCM, etc.).</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Lead architecture workshops and solution design sessions with business and IT stakeholders.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Provide guidance to developers, administrators, consultants, and product teams.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Review technical designs, customizations, integrations, and development standards.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Ensure compliance with architectural standards and design principles.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Manage technical risks, dependencies, and platform performance considerations.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Drive platform health, scalability, security, and maintainability</span></li> </ul> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Business & Process Consulting</strong></span></p> <ul style="text-align:justify" type="disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Lead <strong>workshops with stakeholders</strong> to capture current-state processes and design future-state workflows.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Perform <strong>gap analysis</strong>, define <strong>KPIs</strong>, and recommend <strong>automation and AI-driven improvements</strong>.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Advise on <strong>ITIL-aligned processes</strong> (Incident, Problem, Change, Knowledge, Service Request).</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Drive <strong>change management and adoption strategies</strong> for new functionalities.</span></li> </ul> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Leadership & Collaboration</strong></span></p> <ul style="text-align:justify" type="disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Act as <strong>trusted advisor</strong> to senior business leaders for process optimisation.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Collaborate with <strong>Solution Architects, Project Managers, and Technical Teams</strong> to ensure seamless delivery.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Mentor junior developers and provide <strong>technical oversight</strong> during project execution.</span></li> </ul> <div style="text-align:justify" align="center"> </div> <div style="text-align:justify" align="center"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Preferred Skills & Certifications</strong></span></div> <ul style="text-align:justify" type="disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>ServiceNow Certified Implementation Specialist</strong> (ITSM).</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>ServiceNow Certified System Administrator (CSA)</strong>.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Strong knowledge of <strong>ITIL framework</strong> and <strong>Agile methodologies</strong>.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Excellent <strong>communication, stakeholder management, and documentation skills</strong>.</span></li> </ul> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>What we offer you </strong></span></p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ey.com%2Fen_gl%2Fcareers&data=05%7C02%7Cdeborah.compagner%40ey.com%7C41999b589ae04d7f6b8a08dd04d62e9a%7C5b973f9977df4bebb27daa0c70b8482c%7C0%7C0%7C638672040144488329%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Mb96MEoh9R3oQ1cGLr73tEDtKTSUYCyfOhCZ%2BmMHY9w%3D&reserved=0">more</a>.</span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Are you ready to shape your future with confidence? Apply today.</span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.</span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"> </p><p> </p> <p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0px"><b>EY | Building a better working world </b> </span></span></p> <p> </p> <p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0px">EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. </span></span></p> <p> </p> <p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0px">Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.</span></span></p> <p> </p> <p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0px">Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. </span></span></p>