About this role
<p><strong>The Opportunity</strong></p> <p>As an Early Careers Referral Relationship Manager, you will serve as the primary relationship owner for PPMDD-referred candidates, delivering consistent, high-quality experience from referral intake through final disposition. This role is designed to elevate both candidate and stakeholder experience by introducing a centralized point of accountability, enhancing communication transparency, and ensuring process consistency across the referral lifecycle.</p> <p>You will operate as both a relationship manager and process steward, partnering closely with Attraction Recruiters, Acquisition Recruiters, Hiring Managers, Service Line Leadership, and operational teams while maintaining alignment with established recruiting standards and fairness principles.</p> <p><strong>Your Key Responsibilities</strong></p> <p><strong>Relationship Management</strong></p> <ul type="disc"> <li>Serve as the dedicated point of contact for all PPMDD referrals from intake through closeout with a special focus on client referrals</li> <li>Confirm referral receipt and establish clear communication expectations with candidates and referring stakeholders</li> <li>Maintain proactive, consistent engagement across stakeholders, ensuring no gaps in communication or ownership</li> </ul> <p><strong>Candidate Experience (Front-End)</strong></p> <ul type="disc"> <li>Conduct timely and personalized outreach to all referred candidates, including:</li> <ul type="circle"> <li>Introduction and scheduling coordination</li> <li>Coaching conversations (phone or video)</li> <li>Follow-up communications aligned to candidate experience standards</li> </ul> <li>Provide guidance on:</li> <ul type="circle"> <li>Recruiting timelines and process expectations</li> <li>Role alignment and application strategy</li> <li>Eligibility and readiness considerations</li> </ul> <li>Connect candidates with appropriate recruiting and network touchpoints, including, but not limited to:</li> <ul type="circle"> <li>Campus & University (C&U) recruiters</li> <li>Acquisition recruiters</li> <li>Alumni or client-serving professionals (as applicable)</li> </ul> </ul> <p><em>Note: Coaching is limited to front-end guidance and does not include interview feedback.</em></p> <p><strong>Process Stewardship</strong></p> <ul type="disc"> <li>Ensure all referrals are:</li> <ul type="circle"> <li>Submitted through required systems and portals</li> <li>Accurately tagged (e.g., PPMDD Referral, Client Referral)</li> <li>Documented with structured notes within tracking tools (e.g., Yello)</li> </ul> <li>Maintain data integrity, including:</li> <ul type="circle"> <li>Referral source and stakeholder context</li> <li>Candidate status and progression</li> <li>Communication documentation</li> </ul> <li>Track progress and facilitate seamless handoffs across recruiting teams</li> </ul> <p><strong>PPMDD Engagement</strong></p> <ul type="disc"> <li>Provide consistent and transparent communication to referring PPMDDs</li> <li>Set clear expectations regarding:</li> <ul type="circle"> <li>Process flow and timelines</li> <li>Types of updates provided</li> </ul> <li>Reinforce appropriate boundaries, including:</li> <ul type="circle"> <li>No influence on interview or hiring outcomes</li> <li>Final decisions communicated by recruiting teams</li> </ul> </ul> <p><strong>Pipeline Monitoring and Coordination</strong></p> <ul type="disc"> <li>Monitor candidate progression through the recruiting lifecycle</li> <li>Identify and proactively address delays or stalled activity</li> <li>Escalate concerns appropriately and partner with recruiters to maintain momentum</li> </ul> <p><strong>Communication and Status Management</strong></p> <ul type="disc"> <li>Ensure timely, milestone-based updates across stakeholders</li> <li>Provide proactive outreach in cases of delay or ambiguity</li> <li>Manage communication cadence such that stakeholders do not need to request updates</li> </ul> <p><strong>Closeout and Continuous Improvement</strong></p> <ul type="disc"> <li>Confirm final candidate disposition has been communicated</li> <li>Verify accurate system documentation and referral closeout</li> <li>Capture insights and trends to support process improvement initiatives</li> </ul> <div align="center"><hr align="center" size="2" width="100%"></div> <p><strong>Skills and Attributes for Success</strong></p> <ul type="disc"> <li>Strong relationship management and stakeholder engagement capabilities</li> <li>High attention to detail with strong operational discipline</li> <li>Ability to manage high-volume workflows with consistency and accuracy</li> <li>Proactive, solutions-oriented mindset</li> <li>Effective communicator with the ability to balance transparency and appropriate boundaries</li> <li>Strong organizational and process management skills</li> </ul> <div align="center"><hr align="center" size="2" width="100%"></div> <p><strong>To Qualify for the Role, You Must Have</strong></p> <ul type="disc"> <li>Prior experience in recruiting, talent operations, or stakeholder-facing roles</li> <li>Demonstrated ability to manage multiple priorities in a fast-paced environment</li> <li>Experience working with recruiting systems, CRM tools, or candidate tracking platforms</li> </ul> <div align="center"><hr align="center" size="2" width="100%"></div> <p><strong>Ideally, You’ll Also Have</strong></p> <ul type="disc"> <li>Experience supporting Early Careers or campus recruiting programs</li> <li>Familiarity with stakeholder engagement at senior levels (e.g., PPMDD, client leaders)</li> <li>Experience in process improvement, operations, or workflow optimization</li> </ul> <div align="center"><hr align="center" size="2" width="100%"></div> <p><strong>What We Look For</strong></p> <p>We are looking for individuals who demonstrate a relationship-first mindset while maintaining a strong commitment to process integrity and fairness. The ideal candidate thrives in a highly collaborative environment, values consistency and accountability, and is motivated to enhance both candidate and stakeholder experiences at scale.</p> <div align="center"><hr align="center" size="2" width="100%"></div> <p><strong>Success Measures</strong></p> <p><strong>Candidate Experience</strong></p> <ul type="disc"> <li>Timeliness of outreach and engagement</li> <li>Candidate satisfaction and responsiveness</li> </ul> <p><strong>Stakeholder Experience (PPMDD)</strong></p> <ul type="disc"> <li>Clarity, timeliness, and consistency of communication</li> <li>Stakeholder trust and ongoing engagement</li> </ul> <p><strong>Operational Excellence</strong></p> <ul type="disc"> <li>Accuracy of tagging and documentation</li> <li>Referral closeout completeness</li> <li>Time from referral intake to disposition</li> <li>Reduction in delays and escalations</li> </ul> <div align="center"><hr align="center" size="2" width="100%"></div> <p><strong>EY’s Commitment to Fairness and Consistency</strong></p> <p>This role operates within established recruiting frameworks and does not influence hiring decisions. All referrals are managed consistently, with no preferential treatment, and communication is provided transparently without overpromising outcomes.</p>