About this role
<p><span style="font-family:Verdana, Geneva, sans-serif">YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.</span></p> <p> </p> <p><span style="font-family:Verdana, Geneva, sans-serif">At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.</span></p> <p> </p> <p><b><span style="font-family:Verdana, Geneva, sans-serif">We are looking forward to hire IT Service desk Professionals in the following areas :</span></b></p> <p> </p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Experience</H2> </div><div>1-3 Years</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Description</H2> </div><div><p>ROLE AND RESPONSIBILITIES:</p> <p>• Primary contact point for end users via phone/Chat/self-service tickets.<br>• Qualify and Open tickets for remediation of events.<br>• Triage Tickets to respective teams. <br>• Regular update and follow up on tickets in the queue<br>• Follow up tickets till closure.<br>• Ability to manage a variety of technically complicated tasks effectively<br>• Experience in Remote support and troubleshooting skills.<br>• Understanding of Basics Hardware accessories / devices and peripherals<br>• Should be flexible for rotational shifts<br>• Excellent oral and written communications skills<br>• Exposure in practicing ITIL standards for Infrastructure management</p> <p>BEHAVIORAL ATTRIBUTES:</p> <p>• Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets<br>• Excellent problem solving / troubleshooting skills<br>• Displays awareness of customers’ stated needs and gives priority to meeting and exceeding customer expectations<br>• within stipulated time<br>• Explains ideas clearly and logically to others and is attentive in interactions<br>• Identifies the target audience for communication and carefully listens to their opinions and feedback<br>• Ability to work in Teams</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Required Technical/ Functional Competencies</H2> </div><div><p>PRIMARY SKILLS:</p> <p>• 2-4 years of call taking profile with core Help Desk Skills <br>• Basic Understanding of the Enterprise IT Infra set up<br>• Basic knowledge on Active Directory.<br>• 3+ years’ experience supporting wide multiple versions of operating system<br>• Basic O365 Administration using Office365 Admin Console.<br>• Strong writing and documentation skills a must including being able to train other Engineers as and when required.<br>• Good knowledge on trouble shooting email client issues like Outlook.<br>• Excellent Hardware and software troubleshooting skills<br>• Good understanding in handling Microsoft office suite functionality and troubleshooting skills.<br>• Fluent in English, in both oral and written communication<br>• Good knowledge in Utility software technical knowledge such as Antivirus and others.</p> <p>DESIRABLE SKILLS:</p> <p>• Able to understand the email flow issues internal & external<br>• End-user support, OS troubleshooting and support, Basic software troubleshooting and support (MS office, Messengers, outlook, etc.). <br>• Demonstrate a high level of customer relationship skills which includes email etiquette.<br>• Good Communication skills, follow up skills, Willingness to work in rotational shifts<br>• Good Communication skills follow up skills, Willingness to work in rotational shifts.<br>• Remote troubleshooting</p> <p>QUALIFICATIONS AND EDUCATION REQUIREMENTS:</p> <p>• A Bachelor’s / Master’s Degree in Computer Engineering, Information Technology<br>• ITIL V4 Foundation training or certification<br>• Knowledge and experience using OS like windows, Mac and Linux<br>• Working knowledge of MS Office (PPT, Excel, Word)</p> <p>•Certification – ITIL V4, Modern Desktop administrator (MD 103)</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Required Behavioral Competencies</H2> </div><div><p><b>Accountability:</b></p> <ul> <li>Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.</li> </ul> <p><b>Agility:</b></p> <ul> <li>Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.</li> </ul> <p><b>Collaboration:</b></p> <ul> <li>Participates in team activities and reaches out to others in team to achieve common goals.</li> </ul> <p><b>Customer Focus:</b></p> <ul> <li>Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.</li> </ul> <p><b>Communication:</b></p> <ul> <li>Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees.</li> </ul> <p> <b>Drives Results:</b></p> <ul> <li>Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Certifications</H2> </div><div><div>Service Desk: MD-101 (6 months post hiring), ITIL V4 Foundation</div><div>Microsoft MD-102: Endpoint Administrator</div></div></div></div><p> </p> <p><span style="font-family:Verdana, Geneva, sans-serif">At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.</span></p> <p> </p> <p><b><span style="font-family:Verdana, Geneva, sans-serif">Our Hyperlearning workplace is grounded upon four principles</span></b></p> <ul> <li><span style="font-family:Verdana, Geneva, sans-serif">Flexible work arrangements, Free spirit, and emotional positivity</span></li> <li><span style="font-family:Verdana, Geneva, sans-serif">Agile self-determination, trust, transparency, and open collaboration</span></li> <li><span style="font-family:Verdana, Geneva, sans-serif">All Support needed for the realization of business goals,</span></li> <li><span style="font-family:Verdana, Geneva, sans-serif">Stable employment with a great atmosphere and ethical corporate culture</span></li> </ul>