About this role
<p>Working alongside a high profile and prestigious team, we are seeking a Guest Relations Executive to create a memorable guest experience.</p> <p> </p> <p>• World renowned hotel within China</p> <p>• High profile position within The Peninsula Hotels</p> <p>• Favourable remuneration package</p> <p> </p> <p> </p> <p> </p> <p><strong>Key accountabilities</strong></p> <p> </p> <p>• Provide full-range VIP greetings, escort and in-stay personalized services to uphold hotel brand image</p> <p>• Maintain VIP profiles, prepare relevant reports and attend training and meetings</p> <p>• Coordinate with all departments to complete pre-arrival VIP arrangements<br>• Resolve guest feedback promptly with records to guarantee satisfaction<br>• Assist in staff appearance management, deliver on-the-job training and safety standards</p> <p> </p> <p> </p> <p> </p> <p><strong>General requirements</strong></p> <p> </p> <p>• Passionate about luxury hospitality with solid stress resilience</p> <p>• Proficient in both Chinese and English with clear and appropriate communication</p> <p>• Strong service awareness and team collaboration spirit.</p> <p> </p> <p> </p> <p> </p> <p>We would be delighted to receive your CV and will liaise directly with suitable applicants.</p><style type="text/css">.responsive { width: 100%; max-width: 550px; height: auto; } </style> <p style="text-align:center"> </p> <p style="text-align:center"><img class="responsive" src="https://performancemanager10.successfactors.com/doc/custom/hshmanagemD/PBJbenefits-GeneralStaffandSupervisor.gif"></p> <p style="text-align:center"> </p>