About this role
<p><span style="font-size:18.0pt"><strong><span style="font-family:arial, helvetica, sans-serif;color:black">Field Technician – Covering Harrogate and surrounding areas in West Yorkshire</span></strong></span></p> <p> </p> <p> </p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:</span></p> <p> </p> <p> </p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">• We offer a competitive salary, depending on experience £32,606 - £40,740.</span></p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">• A Company van.</span></p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year).</span></p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">• Attractive pension scheme (up to 12% company contribution).</span></p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">• Development opportunities in line with the Field Technician progression plan.</span></p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">• 25 days annual leave plus bank holidays - plus an extra two wellness days!</span></p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">• Life assurance cover of 4 times pensionable salary.</span></p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.</span></p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">• Retail savings scheme.</span></p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">• Online GP service, cycle to work scheme, gym membership discounts and many more!</span></p> <p> </p> <p> </p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black"><strong>Location</strong>: Covering Harrogate and surrounding areas in West Yorkshire with our Dales Field team based out of our Harlow Hill depot.</span></p> <p> </p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black"><strong>Work type:</strong> 12 month secondment 37 hours per week, Monday – Friday plus a 24/7 rota.</span></p> <p> </p> <p> </p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">We have an exciting opportunity for Clean Water Field Technicians to join the clean water distribution department at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. <strong>Could this be you?</strong></span></p> <p> </p> <p> </p> <p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">What we do!</span></strong></p> <p> </p> <p> </p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.</span></p> <p> </p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.</span></p> <p> </p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Distribution are a key part of how we plan to meet the changing expectations of customers and regulators.</span></p> <p> </p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">The successful candidate would be covering the South West areas in part of a tight knit team. Working in this patch is unique to most as it is so rural and therefore brings its own challenges. Working both by yourself and in the team to deliver challenging performance commitments. The role will require you to problem solve and work under pressure liaising with other departments in Yorkshire water to help resolve various issues that we face.</span></p> <p> </p> <p> </p> <p><br><strong><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Where you fit in!</span></strong></p> <p> </p> <p> </p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">As our Field Technician you will safely carry out day to day activities on a 24/ 7 rota ensuring they are completed on time, to budget and to the required quality that enable the effective operation of the Yorkshire Water distribution network. </span></p> <p> </p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">This includes proactive network operation and maintenance activity; completion of operational risk assessments and the supervision of all network intervention; and responding quickly and effectively to network failure to minimise the impact upon key performance targets, including but not limited to those relating to Water Supply Interruptions and Water Quality.</span></p> <p> </p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">You will have customer facing responsibility for the delivery of front-line customer service, resolving customer queries through attending customer appointments, and driving resolution through a combination of problem solving, network optimisation and the promotion of R+M work where required.</span></p> <p> </p> <p> </p> <p><br><strong><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">What skills & qualifications you will need:</span></strong></p> <p> </p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">• Full UK driving licence.</span></p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">• Experience of delivering against challenging upper quartile business targets and performance commitments.</span></p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">• Builds and always maintains effective internal and external relationships to high standard - acts as a role model.</span></p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">• Ability to influence and drive the right culture and behaviours.</span></p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">• A positive approach to handling changes, embracing all nature of change including technology, process, behavioural and organisational change.</span></p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">• Demonstrate excellent customer service both internally and externally.</span></p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">• Excellent communication skills.</span></p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">• IT literate.</span></p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">• Team player who can work in many different teams showing respect for others, providing helpful feedback and supporting the development of others.</span></p> <p> </p> <p> </p> <p><br><strong><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">You will also benefit from having:</span></strong></p> <p> </p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">• Previous experience in a commercially orientated and/or regulated environment.</span></p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">• Previous experience gained within the water or wastewater sectors or within the broader utilities, process or manufacturing industry sectors.</span></p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">• Technical understanding of water network and assets.</span></p> <p> </p> <p> </p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!</span></p> <p> </p> <p> </p> <p><br><strong><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Do we sound like your cup of tea?</span></strong></p> <p> </p> <p> </p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">If you've got experience in Field Technician and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.</span></p> <p> </p> <p><br><strong><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Closing date 26th July 2026.</span></strong></p> <p> </p> <p> </p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.</span></p> <p> </p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">All our roles are subject to a medical questionnaire, and further medicals when required.</span></p> <p> </p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">We are also committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.</span></p> <p> </p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.</span></p> <p> </p> <p><br><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt;color:black">No agencies please.</span></p>